Kelley Brooks
Moreno Valley,California
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Psych Social Clerk
Kaiser Permanente
Riverside
07.2018 - Current
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Screen patients calls, appointments, arrange patient admission/discharge
- Complete referrals, chart request, prepare/maintain physician schedules.
- Verify patient eligibility, explain hospital regulations/policies, answer multiple phone lines.
Lab Assistant
Kaiser Permanente
Riverside, CA
04.2016 - 07.2018
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
Warehouse Associate
Amazon
Moreno Valley, CA
09.2015 - 03.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Insurance Coordinator
VNA Of California
Riverside
11.2014 - 02.2015
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
Medical Assistant Manager
Inland Psychiatric Medical Group
Moreno Valley, CA
07.2011 - 11.2014
- Called and faxed pharmacies to submit prescriptions and refills. Verified eligibility, billed and disputed claims.
- Established and maintained effective communication with staff, physicians, therapist and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12.2025
Skills
- Supervising and Leadership Skills
- Communication and Organizational Skills
- Information Processing and Data Entry
Timeline
Psych Social Clerk
Kaiser Permanente
07.2018 - Current
Lab Assistant
Kaiser Permanente
04.2016 - 07.2018
Warehouse Associate
Amazon
09.2015 - 03.2016
Insurance Coordinator
VNA Of California
11.2014 - 02.2015
Medical Assistant Manager
Inland Psychiatric Medical Group
07.2011 - 11.2014
Bachelor of Science - Business Administration
Colorado Technical University