Summary
Overview
Work History
Education
Skills
Timeline
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Kelley Butler

Fairfield,OH

Summary

Experienced Medical Office Manager with deep understanding of healthcare administration and patient care coordination. Focused on streamlining office operations to increase efficiency and service quality, while maintaining strong relationships with patients and medical professionals. Previous work resulted in improved operational workflows, increased patient satisfaction, and strengthened compliance with healthcare regulations. Skillset includes strategic planning, staff management, financial oversight, and communication skills.

Overview

16
16
years of professional experience

Work History

Medical Office Manager

Dr. Dummi Yathiraj M.D.
Fairfield, OH
09.2018 - Current
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Organized and maintained documents, files and records.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Established work procedures or schedules to organize daily work of administrative staff.

Medical Office Assistant

Dr. Rahib Vasi M.D.
Fairfield, OH
05.2015 - 08.2018
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.

STNA

Knolls of Oxford
Oxford, OH
01.2009 - 01.2010
  • Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
  • Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Monitored vital signs, such as pulse rate, respiration and temperature.

Education

STNA - Nursing-STNA

Cincinnati State Technical And Community College
Cincinnati, OH
05-2005

Some College (No Degree) - Nursing

University of Cincinnati
Cincinnati, OH

Skills

  • Performance evaluation experience
  • Change management
  • Organizational skills development
  • Sound judgment
  • Inventory control
  • Medical terminology
  • Professional telephone etiquette
  • Schedule creation
  • Physician coordination

Timeline

Medical Office Manager

Dr. Dummi Yathiraj M.D.
09.2018 - Current

Medical Office Assistant

Dr. Rahib Vasi M.D.
05.2015 - 08.2018

STNA

Knolls of Oxford
01.2009 - 01.2010

STNA - Nursing-STNA

Cincinnati State Technical And Community College

Some College (No Degree) - Nursing

University of Cincinnati

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Kelley Butler