Kelley Campbell
Summary
28+ years' experience within the fast pace of the automotive tire and service controlling all levels of management of a single location and multi-locations. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Service Writer / Fleet Account Manager
Hart Automotive/Complete Autobody and Repair
08.2022 - 02.2024
- Greet retail customers with Extraordinary Customer Service
- Identify retail customers automotive needs, source correct parts and write proper estimate of repair
- Sell automotive needs to customers using Extraordinary Customer Service
- Collect payment from customers, while leaving a “Positive Final Impression”
- Acquire and setup new business/fleet accounts
- Develop, write processes and set into motion grassroots marketing campaigns with local businesses.
Store Supervisor and Store Business to Business Specialist
Rick's Ace Hardware
04.2022 - 01.2024
- Manage 2 departments – Electrical, Plumbing
- Manage store when GM is off
- Acquire and setup new business accounts.
Restaurant Owner and Operator
Bellacino's Pizza and Grinders
03.2012 - 03.2022
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Managed payroll, daily deposits, and cost controls.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
District Manager
Car-X Tire and Auto (Brex Inc.)
09.2010 - 01.2012
- Weekly store visits and inspections
- Store management training of selling fluid flushes and tire sales
- Developed technician and management processes to increase production and sales within each retail location.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Built positive and productive relationships with store and field leadership.
Market Manager
Monro Muffler and Brake / dba Autotire
06.2009 - 08.2010
- Weekly scheduling of store management
- Weekly store visits and inspections
- Training of career-minded management staff
- Customer relations
- Hiring of all levels within a store location.
Service Sales Operations Manager/Corporate Operations Officer (COO)
Corporate Office Autotire, Corp.
10.2007 - 06.2009
- Responsible for setting and maintaining budgets for all stores and corporate office
- Increased service $1.6 million in 12 months (profit!)
- Developed and grew the Autotires vehicle maintenance fluid flush program from 350 flushes to 2600 flushes monthly (profit!)
- Developed and maintained wholesale used tire program that created a net profit increase of over $100,000 yearly (profit!)
- Instrumented equipment maintenance programs, tech training programs and cost cutter programs so to help increase the bottom line.
Area Sales Manager
Autotire, Corp
04.2005 - 10.2007
- Increase profits to new levels in 5 of 6 stores
- Turned around 2 losing stores assigned to me as challenges
- Set records in goal achievements, all 6 stores made tire, sales, service and profit quotas at the same time 3 months.
Manager/Owner
Autotire Car Care Center #7
02.1982 - 04.2005
- Increased customer base steadily throughout the years
- 1 in store net profit for Autotire, 9 years straight
- 1 in service for Autotire, 10 years straight.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Hazelwood West High School
Hazelwood, MO05.1980
Skills
- Sales Transactions
- Schedule Coordination
- Order Preparation
- Customer Service
- Cost Estimates
- Customer service expertise
- Technical knowledge
- Invoice Verification
- Effective writing
- Record preparation
- Automotive industry experience
- Strong Organization
- Communicating with clients
- Product and service knowledge
- Appointment Scheduling
- Warranty processing
- Estimating costs
- Coordinating schedules
- Customer Relations
- Store maintenance
- Computer Skills
- Product Knowledge
- Sales expertise
Outsideinterests
- Gardening /Landscaping
- Family
- Leukemia/Lymphoma Society “Light the Night Walk”
Additionalproficiencies
- All Microsoft and Corel pc-based programs; Excel, Power Point, Word
- Bridgestone Firestone Pro-certificate, tire training
- Michelin M.A.S.T certificate, tire training
References
- John Ronsick, 314-277-3379
- Frank Palazzo, 314-522-1112
- Mike Dodson, 314-731-8460
- Bob Nichols, 314-363-4311
- Ken Shell, 314-691-7320
- Dani Courington, 314-616-5212
Certification
· All Microsoft and Corel pc-based programs; Excel, Power Point, Word
· Bridgestone Firestone Pro-certificate, tire training
· Michelin M.A.S.T certificate, tire training
Timeline
Service Writer / Fleet Account Manager
Hart Automotive/Complete Autobody and Repair
08.2022 - 02.2024
Store Supervisor and Store Business to Business Specialist
Rick's Ace Hardware
04.2022 - 01.2024
Restaurant Owner and Operator
Bellacino's Pizza and Grinders
03.2012 - 03.2022
District Manager
Car-X Tire and Auto (Brex Inc.)
09.2010 - 01.2012
Market Manager
Monro Muffler and Brake / dba Autotire
06.2009 - 08.2010
Service Sales Operations Manager/Corporate Operations Officer (COO)
Corporate Office Autotire, Corp.
10.2007 - 06.2009
Area Sales Manager
Autotire, Corp
04.2005 - 10.2007
Manager/Owner
Autotire Car Care Center #7
02.1982 - 04.2005
High School Diploma -
Hazelwood West High School
· All Microsoft and Corel pc-based programs; Excel, Power Point, Word
· Bridgestone Firestone Pro-certificate, tire training
· Michelin M.A.S.T certificate, tire training
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