Kelley Clark

• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled assignments independently with good judgement and critical thinking skills.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Collected Type payments, processed transactions and updated relevant records.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Completed all tasks in compliance with company policies and procedures.
• Collected room deposits, fees, and payments.
• Entered and updated sensitive customer information during check-ins and room changes.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Trained new team members on company procedures, customer service and issue resolution.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Resolved customer problems and complaints.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled assignments independently with good judgement and critical thinking skills.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Collected Type payments, processed transactions and updated relevant records.
• Completed all tasks in compliance with company policies and procedures.
• Collected room deposits, fees, and payments.
• Entered and updated sensitive customer information during check-ins and room changes.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Took care of Payroll

• Counseled drivers on violations of company policy or service standards to improve performance.
• Implemented and supported company quality and safety improvement efforts.
• Promoted brand at industry events and through ongoing networking efforts.
• Manager over 30 drivers
• Made sure all deliveries were on time for time sensitive air mail

• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Established team priorities, maintained schedules and monitored performance.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Updated reports, managed accounts, and generated reports for company database.
• Reported to senior management on organizational performance and progress toward goals.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Managed office operations while scheduling appointments for department managers.
• Maintained computer and physical filing systems.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Coordinated special projects and managed schedules.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Created, maintained and updated filing systems for paper and electronic documents.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.