Kelley Clemmons
Lebanon,Tennessee
Summary
Phone Triage/Medical Referral Specialist with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Phone Triage/Medical Referral Specialist
Cumberland Pediatric Associates
09.2013 - Current
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Streamlined the referral process for increased accuracy, resulting in a significant reduction of errors and delays.
- Collaborated with providers to develop tailored care plans, optimizing patient outcomes.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
- Supported administrative staff in handling insurance authorizations, minimizing financial barriers to access specialty care.
- Developed strong relationships with specialist offices, fostering collaboration in providing high-quality patient care.
- Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
- Scheduled appointments with specialists on behalf of clients.
- Notified and reminded clients of appointments.
- Answer all medical questions that come in to the office in a timely manner. Give medical counseling.
- Work directly with the local hospitals for transportation, question, locating medical information.
- Care Coordinator for PCMH, help family with any resource they may need
Dental Assistant
Dr. William Nave Dental Studio
08.2006 - 03.2013
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Dental Assisting
Vol State Community College
Gallatin, TN08.2002
Lebanon High School
Lebanon, TN06.1999
Skills
- HIPAA Compliance
- Empathy and Compassion
- Case Management
- Critical Thinking
- Telephone Etiquette
- Customer Service
Timeline
Phone Triage/Medical Referral Specialist
Cumberland Pediatric Associates
09.2013 - Current
Dental Assistant
Dr. William Nave Dental Studio
08.2006 - 03.2013
Dental Assisting
Vol State Community College
Lebanon High School