Kelley Coada
Chesterfield,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Coordinator
Nilsen Eye Care
07.2011 - 08.2023
- Collaborated with physicians to develop policies and procedures that improved overall practice efficiency.
- Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
- Implemented anew electronic medical record system, resulting in more accurate documentation of patient care.
- Managed recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Streamlined payroll processes by implementing efficient software and automation tools.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Deli/Bakery Manager
The Fresh Market
05.2009 - 07.2011
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Conducted weekly inventory checks to ensure adequate stock levels and proper rotation of perishable items.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Tracked performance metrics to monitor progress and identify areas for improvement.
Skills
- Medical terminology knowledge
- Insurance Verification
- Patient Scheduling
- Office Administration
- Electronic Health Records
- Payroll Administration
- Policy Implementation
- Financial Reporting Coordination
- Critical Thinking
- Payment Posting Abilities
- Accounts receivable management
- Insurance Billing
Certification
- CPC - Certified Professional Coder (In Progress)
Timeline
Practice Coordinator
Nilsen Eye Care
07.2011 - 08.2023
Deli/Bakery Manager
The Fresh Market
05.2009 - 07.2011
- CPC - Certified Professional Coder (In Progress)
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