Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelley Crew

Olive Branch,Mississippi

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience

Work History

Commercial/Fleet Sales Representative

Chuck Hutton Chevrolet
02.2020 - 10.2023
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Went To businesses and met with the procurer of the company's fleet introduced myself and my company and filled them in what we offered and asked for the opportunity
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Internet Sales Director /Consultant

Carlock Automotives Group Inc
12.2015 - 09.2019
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Managed and drove corporate e-commerce, customer relationship management and social media platforms.
  • Verified product availability for purchase and checked inventory availability to fulfill orders.
  • Monitored and managed KPI reports for digital marketing and overall marketplace performance.
  • Created and managed social media campaigns to increase brand engagement.
  • Devised content strategy to effectively engage target audiences.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Improved website visibility through development and implementation of SEO strategies.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Owner/Operator

3 Eagles Produce INC DBA Market Basket
07.1993 - 02.2014
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.

Education

High School Diploma -

Mount Pleasant Area High School
Mount Pleasant, MS
05.1993

Skills

  • Inventory Reviews
  • Sales Development
  • Product and Service Information
  • Market Research
  • Customer Satisfaction
  • Customer Orders
  • Closing Processes
  • Sales Support
  • Customer Service

Timeline

Commercial/Fleet Sales Representative

Chuck Hutton Chevrolet
02.2020 - 10.2023

Internet Sales Director /Consultant

Carlock Automotives Group Inc
12.2015 - 09.2019

Owner/Operator

3 Eagles Produce INC DBA Market Basket
07.1993 - 02.2014

High School Diploma -

Mount Pleasant Area High School
Kelley Crew