Kelley Dilan
Middle Island
Summary
Hardworking, bilingual, goal-oriented individual with a proven track record in the facilities maintenance industry, excelling in vendor management, compliance, procurement, and all day-to-day facilities work. Adept at enhancing operational efficiency through innovative problem-solving and effective communication. Successfully implemented preventive and daily maintenance plans and tasks, ensuring optimal facility performance and a secure environment for all. Passionate about driving continuous improvement in Facility Management.
Overview
13
13
years of professional experience
Work History
Afterhours Facilities Coordinator
Gallant Building Solutions (Remote)
Crystal Lake
01.2022 - Current
- Coordinated facility maintenance schedules to ensure optimal operational efficiency.
- Managed vendor relationships for timely procurement of supplies and services.
- Implemented safety protocols to maintain a secure workplace environment.
- Assisted in planning company events, including logistics and setup requirements.
- Conducted regular inspections to identify maintenance needs and service issues.
- Supported budget management by tracking facility-related expenses and invoices.
- Facilitated communication between departments regarding facility usage and needs.
- Ensured compliance with safety regulations through regular inspection of fire extinguishers, smoke alarms, exit signs.
- Coordinated maintenance activities with outside vendors to ensure timely completion of projects.
- Assisted with relocations and remodeling projects, including ordering furniture and supplies.
- Conducted regular inspections on building systems to verify proper operating conditions.
- Responded to emergency situations within the building, such as fires or flooding, by coordinating clean up efforts with appropriate personnel.
- Established relationships with local contractors to facilitate quick response times when repairs were needed.
- Conducted regular inspections of building systems, such as plumbing and electrical wiring, to identify potential problems before they arise.
- Performed security checks to identify areas of concern and implement mitigation techniques.
- Developed procedures for handling hazardous waste disposal in accordance with federal laws.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Managed all facility-related invoices and vendor contracts.
- Hired and coordinated with vendors to perform preventive maintenance work at facility.
- Monitored and maintained the facility's HVAC system, ensuring optimal temperature and humidity levels.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.
- Developed preventive maintenance plans for all mechanical equipment in the facility.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
Senior Facilities Coordinator
Branded Group ( Remote)
Anaheim
03.2019 - 12.2022
- Coordinated facility maintenance requests and ensured timely completion.
- Implemented safety protocols to maintain a secure work environment.
- Assisted in vendor management and contract negotiations for services.
- Developed and maintained facility-related documentation and reports.
- Supported facility audits to ensure regulatory compliance and standards.
- Collaborated with team members to improve operational efficiency and workflows.
- Facilitated communication between departments regarding facility needs and updates.
- Monitored and evaluated building systems performance to ensure optimal efficiency.
- Prepared bids for new construction projects within the facility, evaluating contractor proposals before awarding contracts.
- Facilitated communication between internal departments regarding upcoming events or changes in the facility's schedule.
- Conducted regular inspections of the premises to identify any potential hazards or areas that need improvement.
- Resolved customer complaints regarding facilities services in a timely manner.
- Coordinated with outside contractors to perform repairs on facility machinery and equipment.
- Supervised a staff of 10 facilities personnel, providing guidance and training as needed.
- Managed the daily operations of a large-scale facility, ensuring all safety protocols were followed.
- Created detailed reports on all facility activities, including budgeting, scheduling, and staffing needs.
- Developed and implemented preventative maintenance plans for all equipment in the facility.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Hired and coordinated with vendors to perform preventive maintenance work at facility.
- Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Developed and oversaw budgets for facilities, working within cost restraints.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Supervised vendors and contracts to support office environment.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
Facilities Procurement Lead
W Services Group
Hauppauge
06.2015 - 03.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with other departments such as accounting and logistics on procurement issues.
- Conducted regular inspections of equipment and facilities to identify any areas needing maintenance or repair.
- Coordinated office services such as records management, mail distribution, facilities maintenance, office supplies procurement.
- Inspected equipment used in the workplace for proper functioning and maintenance requirements.
- Performed routine maintenance on HVAC systems, plumbing, electrical, and other building components.
- Oversaw all administrative duties related to the program such as budgeting, fundraising, equipment procurement, facility maintenance and safety protocols.
- Developed procurement strategies aligned with corporate goals and market trends.
- Negotiated contracts with suppliers to secure favorable terms and conditions.
- Managed supplier relationships to ensure quality and timely delivery of goods.
- Conducted market research to identify potential vendors and emerging trends.
- Led training sessions for staff on procurement policies and best practices.
- Identified potential vendors and evaluated them according to price, quality, selection, service, support, availability, reliability and sustainability.
- Managed the procurement process from purchase order generation to delivery of goods or services.
- Prepared daily, weekly and monthly procurement reports for supervisor review.
- Built long-term relationships with company vendors and suppliers to secure optimal prices.
- Maintained up-to-date records of all purchases made by the organization including invoices, contracts.
- Monitored supplier performance in terms of quality, delivery and responsiveness to ensure compliance with contractual agreements.
- Investigated discrepancies between purchase orders and invoices received from vendors.
- Delegated tasks to procurement teams to expedite work processes.
- Researched and compared vendor and supplier prices to make informed financial decisions.
- Developed procurement budgets to reduce unnecessary expenditures.
- Reviewed existing company contracts and negotiated contract terms and revisions with vendors.
- Provided guidance on sourcing decisions related to product specifications, materials selection and vendor selection criteria.
- Collaborated with other departments such as engineering or production teams during the development phase of new projects.
Afterhours Facilities Manager
Retail Security Services
Medford
02.2012 - 06.2016
- Sourced, hired and trained security Guard companies for subcontracted work at various retail stores, banks gyms, restaurants amongst many other types of businesses
- Managed facility maintenance schedules to ensure operational readiness.
- Coordinated security personnel assignments for various retail locations.
- Implemented safety protocols to enhance workplace security and compliance.
- Oversaw inventory management of security equipment and supplies.
- Trained staff on safety procedures and emergency response plans.
- Collaborated with vendors for timely repair and maintenance services.
- Developed reports on facility conditions and security incidents for management review.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Reviewed bids received from contractors before awarding contracts for large-scale projects.
- Managed subcontractor schedules to ensure timely project completion.
- Coordinated with vendors to procure necessary materials and supplies.
- Facilitated communication between subcontractors and project managers for smooth operations.
- Oversaw compliance with safety regulations on job sites and ensured adherence.
- Trained new subcontractors on company policies and procedures effectively.
- Resolved conflicts between subcontractors and clients to maintain project flow.
Education
Bachelor of Science - Business Administration And Management
SBU ( Stonybrook University)
Stony Brook, NY05-2017
Associate of Science - Liberal Arts And Sciences
SCCC ( Suffolk County Community College)
Selden, NY05-2013
High School Diploma -
Longwood Highschool
Middle Island, NY06-2012
Skills
- Facility management
- Vendor management
- Budget management
- Safety compliance
- Preventive maintenance
- Customer service
- Project coordination
- Procurement strategies
- Regulatory compliance
- Operational efficiency
- Problem solving
- Effective communication
- Team collaboration
- Quality assurance
- Conflict resolution
- Grounds maintenance
- Alarm systems
- Pest control
- Maintenance
- Construction
- Repairs and maintenance
- Work orders
- Work order management
- Record keeping
- Space planning
- Electrical
- Waste management
- Landscape maintenance
- Energy management
- Environmental compliance
- HVAC systems
- Security systems
- Vending machines
- Vendor coordination
- Budget administration
- Electrical systems
- Equipment set up
- Public safety
- Special projects
- Building operations
- Utilities
- Database oversight
- Building walk-throughs
- Cleaning services
- Janitorial
- Relocations
- Cabling
- Asset management
- Inventory stocking
- Plumbing systems
- HVAC
- Signage
- Emergency preparedness
- Delegation skills
- Capital improvement
- Continuous improvement
- Renovation projects
- Analytical skills
- Environmental regulations
- Facility inspections
- Construction management
- Interpersonal skills
- Equipment maintenance
- Problem-solving
- Time management abilities
- Communication skills
- Resource allocation
- Relationship building
- Cost control
- Risk assessment
- Problem-solving abilities
- Adaptability
- Professional demeanor
- Quality control
- Maintenance and repair
- Goal setting
- Workplace ergonomics
- Interpersonal communication
- Analytical thinking
- Safety protocols
Languages
Spanish
Professional
French
Limited
English
Professional
Timeline
Afterhours Facilities Coordinator
Gallant Building Solutions (Remote)
01.2022 - Current
Senior Facilities Coordinator
Branded Group ( Remote)
03.2019 - 12.2022
Facilities Procurement Lead
W Services Group
06.2015 - 03.2019
Afterhours Facilities Manager
Retail Security Services
02.2012 - 06.2016
Bachelor of Science - Business Administration And Management
SBU ( Stonybrook University)
Associate of Science - Liberal Arts And Sciences
SCCC ( Suffolk County Community College)
High School Diploma -
Longwood Highschool
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