Kelley Doolen
Server
Oceanside,CA
Summary
Hardworking Server/Manager with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Server/Bartender/Manager
Oggis Brewhouse
Vista, California
08.2017 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures
- Stocked service areas with supplies during slow periods.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Manager
Sinkey Subway Inc.
Carlsbad, CA
12.2016 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Helped with scheduling.
- Daily accounting, and deposits.
- Completed weakly paperwork- WISR, Control Sheet etc...
Server Assistant
Fiore Steakhouse
Valley Center, WAca
02.2015 - 09.2016
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Cleared dishes after courses for prompt table maintenance.
- Set up tables and chairs for parties and large groups.
- Carried food orders to specific restaurant tables and served guests.
- Retrieved and transported dirty tableware to dishwashing area.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Filled and served various beverages for customers.
Education
General Edgucation
Rancho Buena Vista
Vista, CA06.2015
Skills
- Point of Sale (POS) System Operations
- Food Safety Understanding
- Liquor, Wine and Food Service
- Transactions and Cash Handling
- Warm and Friendly
- Service Oriented
- Staff Training
- Team Player
- Conflict and Complaint Resolution
- High Volume Dining
Timeline
Server/Bartender/Manager
Oggis Brewhouse
08.2017 - Current
Manager
Sinkey Subway Inc.
12.2016 - Current
Server Assistant
Fiore Steakhouse
02.2015 - 09.2016
General Edgucation
Rancho Buena Vista