Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Software
Certification
Timeline
SeniorSoftwareEngineer
Kelley Drake

Kelley Drake

Memphis,TN

Summary

Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify pain points and execute strategic resolutions for client success. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Reliable, dependable, and committed to achieving organizational goals.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Accounting SaaS IT Support Specialist

Private
01.2021 - 10.2024
  • Resolved software and procedure concerns from accountants and bookkeepers
  • Used knowledge of accounting principles within the software to identify software issues that required backend engineer support
  • Resolved basic software browser connection compatibility
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations with clients
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Reconciled accounts and reviewed expense data, net worth, and assets with clients.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts with clients.
  • Trained new accountants using the software accounting principles inside the software
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented data-driven strategies to optimize performance, enhancing customer satisfaction and loyalty.
  • Managed high levels of call flow and responded to technical support needs.

Accounts Payable and Receivable Clerk

Private
08.2020 - 12.2020
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Archived accounts payable data by scanning paid vendor invoices into company database.
  • Collaborated with cross-functional teams to address financial discrepancies or issues related to accounts payable and receivable, strengthening internal partnerships and fostering a positive work environment.
  • Organized hardcopy's of account receivable invoices for long term storage.

Education

CompTia a+ Cyber Certification - Cyber Security Specialization

Coursera
05.2024

InfoSec Python for Cyber Security Specialization - Python

Coursera
05.2024

Google Cyber Security Certification - Cyber Security Specialization

Coursera
01.2024

AABA - Associates of Business Administration - Accounting I & II, Micro / Macro Economics

American Intercontinental University
05.2017 - 12.2018

IT

Codecademy
01.2025 - Current

Skills

  • Accounts Payable / Receivable/Reconciliation / GAAP
  • Accounting Software /QuickBooks / Xero / Sage
  • Microsoft Software / Excel / Outlook
  • Oracle / DCMS / Linux/ SQL / Python / SEIM
  • Knowledge of accounting procedures / Accounting operational systems
  • Technical troubleshooting / support
  • Remote support /Customer service
  • Software diagnosis
  • Organization skills
  • Data entry
  • Verbal and written communication
  • Office administration / Administrative support
  • File management / Information retrieval
  • Data analysis /Cyber threat analysis /Data analytics
  • Organizational skills
  • Adaptability and flexibility
  • Team building
  • Self-motivation
  • Cloud computing
  • Problem-solving abilities /Analytical skills / Critical thinking
  • Business understanding

Additional Information

Available Upon Request

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid sick leave401k match

Software

Excel

Python

Microsoft 365

SEIM

Oracle

Certification

  • Google Cyber Security Certification
  • CompTia a+ Cyber Certification
  • InfoSec Python Certification

Timeline

IT

Codecademy
01.2025 - Current

Accounting SaaS IT Support Specialist

Private
01.2021 - 10.2024

Accounts Payable and Receivable Clerk

Private
08.2020 - 12.2020

AABA - Associates of Business Administration - Accounting I & II, Micro / Macro Economics

American Intercontinental University
05.2017 - 12.2018

CompTia a+ Cyber Certification - Cyber Security Specialization

Coursera

InfoSec Python for Cyber Security Specialization - Python

Coursera

Google Cyber Security Certification - Cyber Security Specialization

Coursera

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Kelley Drake