Kelley Dunlap
Albany,OR
Summary
Dedicated 911 Dispatcher offering 18 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
Albany Police Department
11.2023 - 05.2024
- Supported law enforcement officers with relevant information, contributing to successful outcomes in challenging situations.
- Utilized Leds2020 to enter property and warrants
- Documented incident details accurately for use in investigations, legal proceedings, and future reference.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Public Safety Telecommunicator
Clay County Sheriff's Office
05.2017 - 08.2023
- Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Utilized advanced mapping software to pinpoint caller locations rapidly, enabling faster response times from emergency personnel.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
- Assisted in the development of training materials for new telecommunicators, resulting in increased preparedness and efficiency within the team.
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Conducted quality assurance reviews on recorded calls, identifying areas for improvement in both individual performance and overall operations procedures.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
- Documented incident details accurately for use in investigations, legal proceedings, and future reference.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Public Safety Telecommunicator
Bradford County Sheriff's Office
01.2009 - 05.2017
- Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Utilized advanced mapping software to pinpoint caller locations rapidly, enabling faster response times from emergency personnel.
- Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
- Adapted to evolving technology tools utilized in emergency communications, ensuring efficient and effective use of available resources during critical situations.
- Facilitated coordination efforts among multiple agencies during large-scale incidents or natural disasters, ensuring a unified response strategy.
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Education
GED -
North Florida Technical College
Starke Fl02.2006
Skills
- Professionalism and Integrity
- Public Safety Awareness
- Information Gathering
- Emergency protocols
- Incident Command System
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Active Listening
- Computer-aided dispatching
- Data Entry
- Information documentation
- Map reading skills
- Data entry proficiency
- Information Gathering and Relay
- Call Management
- Database Queries
- CPR and First Aid
- NCIC Database
- Map Reading
- 911 System Information Databases
- Telephone Etiquette
- Communications Training Officer (CTO)
- Unit Dispatch
- Call Routing
Certification
- CTO - Communications Training Officer (IPTM)
- PST - Public Safety Telecommunicator (DPSST)
- Oregon Notary
- FEMA IS-0005.a
- FEMA IS-00100.a
- FEMA IS-00200.a
- FEMA IS-00700.a
- FEMA IS-00251
- FEMA IS-00907
- FEMA IS-00144
- FEMA IS-00800.b
Timeline
Public Safety Telecommunicator
Albany Police Department
11.2023 - 05.2024
Public Safety Telecommunicator
Clay County Sheriff's Office
05.2017 - 08.2023
Public Safety Telecommunicator
Bradford County Sheriff's Office
01.2009 - 05.2017
GED -
North Florida Technical College
- CTO - Communications Training Officer (IPTM)
- PST - Public Safety Telecommunicator (DPSST)
- Oregon Notary
- FEMA IS-0005.a
- FEMA IS-00100.a
- FEMA IS-00200.a
- FEMA IS-00700.a
- FEMA IS-00251
- FEMA IS-00907
- FEMA IS-00144
- FEMA IS-00800.b
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