Kelley Ervin
Fort Collins,CO
Summary
Highly motivated and looking for a new opportunity in hospitality. Wanting a shift from many years in BOH to move into FOH. Seeking an opportunity to become an exceptional server with the end goal of being a bartender.
Overview
6
6
years of professional experience
Work History
Kitchen Manager
Blue Agave Grill
Fort Collins, CO
09.2020 - Current
- Evaluated employee performance through observation of work habits and adherence to company policies.
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Provided leadership, insight and mentoring to newly hired employees.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continued education.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Effective interpersonal and people skills.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Developed good working relationships with fellow employees through effective communication.
Cashier/ Line Lead
Torchy's Tacos
Fort Collins, CO
03.2019 - 09.2020
Store Manager
Spoons
Fort Collins, CO
08.2017 - 03.2019
Education
Management Food Handlers
Certification
High School Diploma -
Fort Collins High School
Fort Collins, CO05-2016
Skills
- Team Collaboration and Leadership
- Problem-Solving
- Supply Ordering
- Staff Training and Development
- Multitasking and Organization
- Verbal and Written Communication
- High-Volume Dining
- ServSafe Certification
- Complaint Handling
- Customer Service
- De-Escalation Techniques
- Attention to Detail
Timeline
Kitchen Manager
Blue Agave Grill
09.2020 - Current
Cashier/ Line Lead
Torchy's Tacos
03.2019 - 09.2020
Store Manager
Spoons
08.2017 - 03.2019
Management Food Handlers
Certification
High School Diploma -
Fort Collins High School
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