Kelley Franks
Broken Arrow,OK
Summary
Seasoned Director of Operations with a proven track record at Mazzio's Corporation, enhancing operational efficiency and driving sales growth by 3-5% annually. Expert in adaptive and responsible management, I excel in training development and labor management, significantly boosting productivity and team performance.
Overview
23
23
years of professional experience
Work History
Director of Operations
Mazzio's Corporation
, OK
11.2021 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Identified areas where process improvements could be made resulting in increased productivity.
- Worked with management team to develop operational goals aligned with business strategy.
- Managed day-to-day operations of a large staff in multiple departments.
- Established operational guidelines and identified opportunities for improvement.
Area Director
Mazzio's Corporation
Tulsa, OK
01.2015 - 11.2021
- Coached store management and hourly team in Dailey operations including using the proper systems, following procedures and recipes, customer service skills, following cleaning checklist, achieving daily financial cost control goals
- Developed a system for GMs to control costs and achieve financial, operational, and cultural goals
- Helped General Managers controlling costs and achieve their labor and cost of goods to the company's financial expectations and goals
- Facilitated the development and training of hourly and salary employees
- Last 3 years increased sales year after year 3-5%
- Trained and managed new product rollouts
- Assisted in hiring and termination of team members
General Manager
Mazzio's Corporation
Tulsa, OK
01.2002 - 01.2015
- As the General Manager, I oversaw the running of 6 different locations over my 13 years with Mazzio's
- Responsibilities included hiring and training staff, including hourly and management teams
- Maintaining labor and food cost goals to within company requirements
- Maintain company standards of operations as set forth by the Operations Manual
- Maintain cleanliness and ensure the safety of customers and employees
- For 5 years I was responsible for the operation of Mazzio's Mobile Kitchen
- These duties included staffing and operating this offsite location
Skills
- Adaptive management
- Responsible management
- Self-motivation
- Time management
- Prioritization
- Sales growth
- Building and maintaining sales
- Training management
- Labor management
- Food management
- Operations oversight
References
References available upon request.
Timeline
Director of Operations
Mazzio's Corporation
11.2021 - Current
Area Director
Mazzio's Corporation
01.2015 - 11.2021
General Manager
Mazzio's Corporation
01.2002 - 01.2015
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