Kelley Freeman
Katy,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Mason Park Medical Clinic
01.2022 - 02.2023
- Patient Check-In: Greet patients, verify their information, and update records.
- Appointment Scheduling: Manage and coordinate patient appointments, including cancellations and rescheduling.
- Telephone Management: Answer incoming calls, provide information, and route calls to appropriate staff.
- Patient Records Management: Ensure accurate data entry into electronic health records (EHR) systems.
- Insurance Verification: Verify patient insurance details and assist with any billing inquiries.
- Office Supplies Management: Monitor and restock office supplies to ensure smooth operation.
Caregiver
South Texas Personal Care Services
07.2018 - 05.2020
- Assisting with Daily Activities: Help with activities such as bathing, dressing, grooming, and toileting.
- Medication Management: Ensure the patient takes their medications as prescribed and keep track of their medication schedule.
- Mobility Assistance: Assist with walking, transferring from bed to chair, and other mobility needs.
- Companionship: Provide emotional support, engage in conversation, and participate in activities to reduce loneliness.
- Meal Preparation: Prepare nutritious meals and assist with feeding, if necessary.
Retail Cashier
Rue 21
04.2018 - 11.2018
- Customer Service: Provided excellent service through active listening skills, addressing customer's needs effectively.
- Processing Transactions: Handle customer purchases by scanning items, entering prices, and processing payments through cash, credit/debit, or other methods.
- Maintaining Cleanliness: Keep checkout area clean and organized, ensuring a pleasant shopping experience for customers.
- Cash Register Operations: Operate the cash register and ensure accurate cash handling and balancing at the end of shift.
Retail Cashier
Carters Oshkosh
09.2016 - 02.2017
- Customer Service: Helped customers complete purchases, locate items, and join reward programs.
- Stocking Shelves: Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Conflict Resolution: Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Increased Sales: Offering advice on purchases and promoting additional products.
Education
GED -
Lone Star College
Houston, TX01.2025
Skills
- Customer Service Skills: Excellent communication and interpersonal skills
- Organization and Time Management: Balancing responsibilities like volunteering, handling transactions, scheduling
- Technical Skills: Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint), POS systems
- Adaptability and Problem-Solving: Ability to adapt to various work environments and tasks
- Attention to Detail: Ensures accuracy in transactions and record-keeping
- Communication: Communicate well with people, in person or over-the-phone
Certification
- Licensed Life Insurance Agent - January 2025
Timeline
Front Desk Medical Receptionist
Mason Park Medical Clinic
01.2022 - 02.2023
Caregiver
South Texas Personal Care Services
07.2018 - 05.2020
Retail Cashier
Rue 21
04.2018 - 11.2018
Retail Cashier
Carters Oshkosh
09.2016 - 02.2017
GED -
Lone Star College
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