Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelley Galvin

Lebanon,CT

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience

Work History

Executive Director, Commercial Product Delivery & Implementation

Aetna, A CVS Health Company
Hartford
11.2019 - Current
  • Leads team of experienced Senior Project Managers, managing large scale projects with diverse complexity and scope, with an annual team budget up to ~$15M.
  • Manages enterprise wide project portfolios, analyzing resource allocation and budget management to optimize delivery of high-impact programs.
  • Continuously improves stakeholder relationships and trust by maintaining transparent communication channels.
  • Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
  • Increased organizational efficiency by streamlining processes and implementing new operating procedures, while reducing IT spend.

Product Owner, Configure-Price-Quote

Aetna
Hartford
03.2016 - 11.2019
  • Led a cross functional team through the Agile project lifecycle in the creation of new quoting, rating, and auto case installation tool on Salesforce.com platform
  • Supported the documentation of business and IT requirements, sprint planning, development, and end to end testing, with multiyear budget of $30M.
  • Collaborated with IT leadership on program increment planning; prioritizing initiatives within budget and mitigating timeline constraints to ensure aggressive launch dates were met.
  • Facilitated cross functional deep dive sessions to determine business needs for sales, account management, underwriting and operations and incorporated these into the overall platform framework.
  • Determined rollout strategy for sales and marketing, developed in depth training and communications, and created a robust user acceptance training for each IT release.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.

Head of Client Services, Aetna Pharmacy Management

Aetna, A CVS Health Company
Hartford
03.2011 - 03.2016
  • Led day-to-day activities of 35 Account Managers, Implementation Managers and Research Analysts
  • Implemented new strategic objectives and KPI's and facilitated execution of newly defined standard operating procedures across three teams
  • Worked collaboratively with Salesforce.com developer to create a new implementation platform designed to manage and deliver client benefit documentation to third party PBM.
  • Fostered strategic engagement and collaboration between Pricing, Underwriting, Clinical and Product to develop tools to facilitate issue tracking and resolution across the organization.
  • Responsible for managing escalated service issues with large, National Account customers in support of client retention activities.
  • Fostered a culture of collaboration within the team by encouraging open dialogue and idea sharing, resulting in creative problem-solving approaches.

Director of Client Services, Pharmacy Fulfillment Division

Aetna
Hartford
09.2007 - 03.2011
  • Pharmacy Mail Order operations subject matter expert who provided education and client tours of mail order facility related to dispensing protocols and policy and procedures.
  • Provided plan design recommendations based on utilization and financial trend findings and up sell programs and products when applicable
  • Established and managed relationships with National Account Clients and National and Middle Market Account Sales Teams in support of mail order and specialty initiatives.
  • Evaluated customer feedback to identify areas for improvement and implemented necessary changes to enhance service quality.

Education

B.A. - Communications

Fairfield University
Fairfield. Connecticut

Skills

  • Team Leadership
  • Strategic Planning
  • Process Improvement
  • Complex Problem Solving
  • Adaptability and Flexibility
  • Cross Functional Teamwork
  • Stakeholder Relations
  • Budgeting and Financial Management

Timeline

Executive Director, Commercial Product Delivery & Implementation

Aetna, A CVS Health Company
11.2019 - Current

Product Owner, Configure-Price-Quote

Aetna
03.2016 - 11.2019

Head of Client Services, Aetna Pharmacy Management

Aetna, A CVS Health Company
03.2011 - 03.2016

Director of Client Services, Pharmacy Fulfillment Division

Aetna
09.2007 - 03.2011

B.A. - Communications

Fairfield University

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Kelley Galvin