Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelley Garrett

Kansas City,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results via telephone, chat support, email or virtual customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Lead Sales Associate

Peners Menswear
02.2015 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored sales team performance and provided constructive feedback.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.

Remote Customer Service Specialist

Progressive Casualty Insurance
08.2017 - 07.2020
  • Managed 50+ inbound calls and maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services via telephone, chat and email to help with retention and drive sales.

Property Manager

Distinctive Properties
05.2007 - 02.2015
  • Acknowledged tenant complaints promptly and appropriately, calling in repairmen, and maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Established operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

Education

High School Diploma -

Norte Vista High School
Riverside, CA
1985

Skills

  • KPIs(AHT,QA,CSAT)
  • MS Outlook/Excel
  • Sales and Promotions
  • Call Center Customer Service
  • Data Entry
  • Dispute Resolution
  • Service Level Agreements
  • Zendesk
  • Troubleshooting

Certification

  • Licensed Real Estate Agent
  • Notary Public
  • Certified Loan Signing Agent

Timeline

Remote Customer Service Specialist

Progressive Casualty Insurance
08.2017 - 07.2020

Team Lead Sales Associate

Peners Menswear
02.2015 - Current

Property Manager

Distinctive Properties
05.2007 - 02.2015

High School Diploma -

Norte Vista High School

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Kelley Garrett