Kelley Gilreath
Cinti,OH
Summary
Adept individual with more than 15 years working as a Customer Success Manager for $10+ million revenue-generating territories. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
customer success manager
imagine learning
2022.04 - Current
- Manage core curriculum adoptions in IN, IL, and WI to ensure retention, renewal and expansion into additional product lines; provide school administrators with valuable data information to help improve student scores; work with school administrators to customize their Imagine Learning Classroom sites to meet their particular needs; conduct regular meetings with high touch customers to ensure successful partnerships
digital optimization success consultant
national geographic learning
2021.04 - 2022.04
- Manage the digital usage and activation program that worked to improve customer experiences; maintain Virtual Playbooks to educate sales consultants and provide product training; optimize our customers' experience across the life cycle of the sale to increase retention and renewal; improve sales operations and activities to aid sales consultants’ adoption processes
customer success consultant
national geographic learning
2020.02 - 2021.04
- Responsible for sales and implementation of K-12 products across 46 states, a $15 million territory; conduct sales presentation to demonstrate program capabilities including all aspects of utilizing our digital products in a virtual setting; train sales consultants and other team members on the key strategies to gain digital business, through needs-based consulting skills and thorough knowledge of the market and industry; manage post-sale, customized digital course training programs: includes travel to accounts for on-site training, webinar training sessions, creation of training materials, account and course set up, and Web site development; maintain positive and successful relationships with customers throughout their product adoption for retention and renewal; Achieved goal in 2021
customer success manager
cengage
2017.11 - 2020.02
- Responsible for management and implementation of digital sales for 2- and 4-year institutions across the state of Ohio, an $8 million territory; conduct sales presentations demonstrating live digital products and the benefits they bring to a specific course or an institution; utilize various systems and company data to determine areas that can increase sales; train learning consultants and other district personnel on the key strategies to gain digital business, through need-based consulting skills and thorough knowledge of the market and industry; manage post-sale, customized digital course training programs: includes travel to accounts for on-site training, webinar training sessions, creation of training materials, account and course set up and web site development; conduct sales calls and attend conferences to discuss our digital product offerings, promote our digital course support team, and offer live demonstrations; Achieved goal 2018 and 2020
district manager
ADP
2016.06 - 2017.11
- Outside sales representative for HR PEO solutions covering Northern Kentucky, Cincinnati West, and Cincinnati north to Dayton; types of sales include: current client upsell, referrals, cold calls and door-to-door; Achieved over 110% of goal
enterprise digital specialist
cengage
2010.03 - 2016.06
- Manage digital product sales covering an eight-state, $20 million territory; Conduct sales presentations demonstrating live digital technology products and the benefits they bring to an institution; Maintain positive and successful relationships with customers to keep and increase the business; Manage post-sale, customized digital course training programs for national chain schools: includes travel to accounts for on-site training, webinar training sessions, creation of training materials, account and course set up, and Web site development; Train and prepare sales professionals and other team members to expertly demonstrate and use digital software products; Support sales teams in selling digital solutions by providing technical expertise and product education to customers; Consult on implementation needs during the sales process collaborating with the Implementation Specialist on training and support plans for relevant staff; Develop customer’s staff by providing technical information and training; Maintain relationships with IT administrators and Digital Learning Specialists at key digital accounts to ensure smooth digital implementations; Develop knowledge of systems, policies and procedures at top customer accounts that will affect a successful implementation
Education
Bachelor of Arts - English: Journalism
Miami University
05.2004
Bachelor of Arts - Speech Communication: Public Relations
Miami University
05.2004
Skills
- Customer Account Management
- Strategic Planning and Partnership
- Client Relations
- Key Accounts Development
- Territory Analysis
- Interpersonal Communication
- Organization and Attention to Detail
- Solution Implementation
Accomplishments
- Achieved Sales Goal every year since 2015
- Collaborated with team of five in the development of a Digital Optimization program with a goal to improve data analytics for customers.
Timeline
customer success manager
imagine learning
2022.04 - Current
digital optimization success consultant
national geographic learning
2021.04 - 2022.04
customer success consultant
national geographic learning
2020.02 - 2021.04
customer success manager
cengage
2017.11 - 2020.02
district manager
ADP
2016.06 - 2017.11
enterprise digital specialist
cengage
2010.03 - 2016.06
Bachelor of Arts - English: Journalism
Miami University
Bachelor of Arts - Speech Communication: Public Relations
Miami University
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