Kelley Gilreath
Cinti,OH
Summary
Adept individual with more than 15 years working as a Customer Success Manager for $10+ million revenue-generating territories. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
customer success manager
imagine learning
04.2022 - Current
- Manage core curriculum adoptions in IN, IL, and WI to ensure retention, renewal and expansion into additional product lines; provide school administrators with valuable data information to help improve student scores; work with school administrators to customize their Imagine Learning Classroom sites to meet their particular needs; conduct regular meetings with high touch customers to ensure successful partnerships
digital optimization success consultant
national geographic learning
04.2021 - 04.2022
- Manage the digital usage and activation program that worked to improve customer experiences; maintain Virtual Playbooks to educate sales consultants and provide product training; optimize our customers' experience across the life cycle of the sale to increase retention and renewal; improve sales operations and activities to aid sales consultants’ adoption processes
customer success consultant
national geographic learning
02.2020 - 04.2021
- Responsible for sales and implementation of K-12 products across 46 states, a $15 million territory; conduct sales presentation to demonstrate program capabilities including all aspects of utilizing our digital products in a virtual setting; train sales consultants and other team members on the key strategies to gain digital business, through needs-based consulting skills and thorough knowledge of the market and industry; manage post-sale, customized digital course training programs: includes travel to accounts for on-site training, webinar training sessions, creation of training materials, account and course set up, and Web site development; maintain positive and successful relationships with customers throughout their product adoption for retention and renewal; Achieved goal in 2021
customer success manager
cengage
11.2017 - 02.2020
- Responsible for management and implementation of digital sales for 2- and 4-year institutions across the state of Ohio, an $8 million territory; conduct sales presentations demonstrating live digital products and the benefits they bring to a specific course or an institution; utilize various systems and company data to determine areas that can increase sales; train learning consultants and other district personnel on the key strategies to gain digital business, through need-based consulting skills and thorough knowledge of the market and industry; manage post-sale, customized digital course training programs: includes travel to accounts for on-site training, webinar training sessions, creation of training materials, account and course set up and web site development; conduct sales calls and attend conferences to discuss our digital product offerings, promote our digital course support team, and offer live demonstrations; Achieved goal 2018 and 2020
district manager
ADP
06.2016 - 11.2017
- Outside sales representative for HR PEO solutions covering Northern Kentucky, Cincinnati West, and Cincinnati north to Dayton; types of sales include: current client upsell, referrals, cold calls and door-to-door; Achieved over 110% of goal
enterprise digital specialist
cengage
03.2010 - 06.2016
- Manage digital product sales covering an eight-state, $20 million territory; Conduct sales presentations demonstrating live digital technology products and the benefits they bring to an institution; Maintain positive and successful relationships with customers to keep and increase the business; Manage post-sale, customized digital course training programs for national chain schools: includes travel to accounts for on-site training, webinar training sessions, creation of training materials, account and course set up, and Web site development; Train and prepare sales professionals and other team members to expertly demonstrate and use digital software products; Support sales teams in selling digital solutions by providing technical expertise and product education to customers; Consult on implementation needs during the sales process collaborating with the Implementation Specialist on training and support plans for relevant staff; Develop customer’s staff by providing technical information and training; Maintain relationships with IT administrators and Digital Learning Specialists at key digital accounts to ensure smooth digital implementations; Develop knowledge of systems, policies and procedures at top customer accounts that will affect a successful implementation
Education
Bachelor of Arts - English: Journalism
Miami University
05.2004
Bachelor of Arts - Speech Communication: Public Relations
Miami University
05.2004
Skills
- Customer Account Management
- Strategic Planning and Partnership
- Client Relations
- Key Accounts Development
- Territory Analysis
- Interpersonal Communication
- Organization and Attention to Detail
- Solution Implementation
Accomplishments
- Achieved Sales Goal every year since 2015
- Collaborated with team of five in the development of a Digital Optimization program with a goal to improve data analytics for customers.
Timeline
customer success manager
imagine learning
04.2022 - Current
digital optimization success consultant
national geographic learning
04.2021 - 04.2022
customer success consultant
national geographic learning
02.2020 - 04.2021
customer success manager
cengage
11.2017 - 02.2020
district manager
ADP
06.2016 - 11.2017
enterprise digital specialist
cengage
03.2010 - 06.2016
Bachelor of Arts - English: Journalism
Miami University
Bachelor of Arts - Speech Communication: Public Relations
Miami University
Similar Profiles
Jane DicksonJane Dickson
Intervention Specialist at Imagine LearningIntervention Specialist at Imagine Learning
Tara FergusonTara Ferguson
Virtual Instructor at Imagine LearningVirtual Instructor at Imagine Learning
Rachel RichardsonRachel Richardson
State Approvals Independent Contractor at Imagine LearningState Approvals Independent Contractor at Imagine Learning