Kelley Gonzalez
Las Vegas,NV
Summary
Looking to establish myself in a career with opportunities for professional growth. An organized and dependable candidate, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Office Administrator
IMEX Logistics, LLC
North Las Vegas, NV
12.2023 - Current
- Handle on-boarding process for newly hired employees, which includes background checks and drug testing.
- Facilitate random quarterly drug testing for employees as required by Department of Transportation.
- Manage driver profiles and necessary Department of Transportation documentation.
- Work with drivers on safety incentives to reduce accidents and traffic tickets.
- Improve organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- Monitor employee recognition programs.
- Produce monthly expense reports.
- Prepare weekly payroll to facilitate prompt staff payments.
Legal Assistant
Smith Legal Group
Henderson, NV
06.2017 - 03.2020
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Compliance Manager
Summit Receivables
Henderson, NV
09.2014 - 03.2017
- Client liaison, working directly with our clients
- Provided clients with recordings and account notes to ensure compliance with Fair Debt Collections Practices Act (FDCPA)
- Created/Updated SOP's for employees to remain compliant with client policies and FDCPA
- Managed Standard Operating Procedures for compliance department
- Managed company credit card / Daily bank transactions
- Release of title and liens to consumers
- Managed private documents for CEO
- Handled disciplinary actions when employees were not compliant with FDCPA.
Administrative Assistant
Admin Recovery
08.2013 - 08.2014
- Voice record consumers paying on defaulted debts
- Posted payments to consumer accounts
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Filing of private office documents
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Assistant
Las Vegas Pain Institute
01.2011 - 08.2013
- Maintained patient confidentiality, with knowledge of HIPAA laws
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled surgical and non-surgical appointments
Education
License Certification - Esthetics -
Marinello's School of Beauty
Henderson, NV01.2010
High School Diploma -
Starpoint Central High School
Pendleton, NY01.2005
Skills
- Thorough knowledge of tools such as Microsoft office, Slack, Mondaycom
- Extensive administrative experience
- Verbal Communication
- Document Management
- Good Judgment
- Work Planning and Prioritization
- Documentation And Reporting
Timeline
Office Administrator
IMEX Logistics, LLC
12.2023 - Current
Legal Assistant
Smith Legal Group
06.2017 - 03.2020
Compliance Manager
Summit Receivables
09.2014 - 03.2017
Administrative Assistant
Admin Recovery
08.2013 - 08.2014
Medical Assistant
Las Vegas Pain Institute
01.2011 - 08.2013
License Certification - Esthetics -
Marinello's School of Beauty
High School Diploma -
Starpoint Central High School