Kelley Gonzalez
Las Vegas,NV
Summary
Looking to establish myself in a career with opportunities for professional growth. An organized and dependable candidate, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Office Administrator
IMEX Logistics, LLC
2023.12 - Current
- Handle on-boarding process for newly hired employees, which includes background checks and drug testing.
- Facilitate random quarterly drug testing for employees as required by Department of Transportation.
- Manage driver profiles and necessary Department of Transportation documentation.
- Work with drivers on safety incentives to reduce accidents and traffic tickets.
- Improve organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- Monitor employee recognition programs.
- Produce monthly expense reports.
- Prepare weekly payroll to facilitate prompt staff payments.
Legal Assistant
Smith Legal Group
2017.06 - 2020.03
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Compliance Manager
Summit Receivables
2014.09 - 2017.03
- Client liaison, working directly with our clients
- Provided clients with recordings and account notes to ensure compliance with Fair Debt Collections Practices Act (FDCPA)
- Created/Updated SOP's for employees to remain compliant with client policies and FDCPA
- Managed Standard Operating Procedures for compliance department
- Managed company credit card / Daily bank transactions
- Release of title and liens to consumers
- Managed private documents for CEO
- Handled disciplinary actions when employees were not compliant with FDCPA.
Administrative Assistant
Admin Recovery
2013.08 - 2014.08
- Voice record consumers paying on defaulted debts
- Posted payments to consumer accounts
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Filing of private office documents
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Assistant
Las Vegas Pain Institute
2011.01 - 2013.08
- Maintained patient confidentiality, with knowledge of HIPAA laws
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled surgical and non-surgical appointments
Education
License Certification - Esthetics -
Marinello's School of Beauty
Henderson, NV01.2010
High School Diploma -
Starpoint Central High School
Pendleton, NY01.2005
Skills
- Thorough knowledge of tools such as Microsoft office, Slack, Mondaycom
- Extensive administrative experience
- Verbal Communication
- Document Management
- Good Judgment
- Work Planning and Prioritization
- Documentation And Reporting
Timeline
Office Administrator
IMEX Logistics, LLC
2023.12 - Current
Legal Assistant
Smith Legal Group
2017.06 - 2020.03
Compliance Manager
Summit Receivables
2014.09 - 2017.03
Administrative Assistant
Admin Recovery
2013.08 - 2014.08
Medical Assistant
Las Vegas Pain Institute
2011.01 - 2013.08
License Certification - Esthetics -
Marinello's School of Beauty
High School Diploma -
Starpoint Central High School
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