Kelley Good
Maryville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in using independent decision making skills and sound judgement to positively impact company success.
Overview
28
28
years of professional experience
Work History
Owner/Sole Proprietor
Good Cleaning Services
06.2015 - Current
- Manage day-to-day business operations.
- Oversee business budget planning and administration, accounting functions, purchasing.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge and services while creating welcoming, positive experience.
Homemaker
The Good Family
05.2004 - 06.2015
- Implemented conflict resolution, decision making and organizational skills.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Front Desk Receptionist
Staffing Solutions
04.2003 - 05.2004
- Courteously answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Over the Road - Team Driver
Volunteer Express, Inc.
09.2001 - 04.2003
- Maintained daily, legible DOT log book and submitted corresponding documents in accordance with federal regulations.
- Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
- Verified contents of inventory loads against Bills of Lading and provided documentation to dispatch for billing purposes.
Personnel and Training Coordinator
Lowe's Home Improvement Center
06.1999 - 09.2001
- Initiated and maintained over 125 personnel and employee-related files including benefits, payroll, OSHA compliance records which established archives to support internal audits.
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations consisting of job fairs, orientation and performance reviews.
- Administered employee health, dental, worker's compensation and disability benefits.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
Professional Tractor Trailer Driver
Roe Movers - United Van Lines Agent
01.1998 - 06.1999
- Assigned to Electronic division, specializing in transportation of Fine Art and Electronic equipment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule while maintaining daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Resort Associate
Rocking Horse Ranch Resort
01.1997 - 01.1998
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
Hotel Front Office Receptionist
Sheraton Hotel & Resorts
01.1996 - 01.1997
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Implemented marketing and promotional initiatives to increase occupancy while conducting reservation process.
Education
High School Diploma -
Stissing Mountain High School
Pine Plains, NY06.1993
Skills
- Customer Relations
- Hiring and Staffing
- Money Handling Abilities
- Administrative and Office Support
- Invoice Preparation and Processing
- Call Center Operations
- Managing Multiple Tasks
- Office Equipment Proficiency
- Data Entry
Timeline
Owner/Sole Proprietor
Good Cleaning Services
06.2015 - Current
Homemaker
The Good Family
05.2004 - 06.2015
Front Desk Receptionist
Staffing Solutions
04.2003 - 05.2004
Over the Road - Team Driver
Volunteer Express, Inc.
09.2001 - 04.2003
Personnel and Training Coordinator
Lowe's Home Improvement Center
06.1999 - 09.2001
Professional Tractor Trailer Driver
Roe Movers - United Van Lines Agent
01.1998 - 06.1999
Resort Associate
Rocking Horse Ranch Resort
01.1997 - 01.1998
Hotel Front Office Receptionist
Sheraton Hotel & Resorts
01.1996 - 01.1997
High School Diploma -
Stissing Mountain High School
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