Kelley Graham
Ward,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Coach
Walmart
North Little Rock, AR
12.2021 - 10.2023
- Provided training, coaching, and mentorship to new team members regarding customer service and operational procedures.
- Ensured adequate coverage during peak hours by strategically scheduling staff shifts.
- Implemented measures for loss prevention to safeguard against incidents of shoplifting and theft.
- Promptly addressed customer inquiries and complaints concerning products or services.
- Upheld a tidy, orderly, and clean workplace in accordance with company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Academy Coach
Walmart
Beebe, AR
10.2020 - 12.2021
- Provided instruction and guidance on operational techniques to improve efficiency in the role of current or future Store Managers, Assistant Managers, or team leads.
- Implemented engagement activities and discussions to enhance student interaction with course material.
- Utilized technology such as PowerPoint presentations, interactive whiteboards. in lessons.
- Enhanced learning experience through hands-on training in a real store environment.
- Participated in workshops, trainings and conferences to improve educational skills.
Assistant Store Manager
Walmart
North Little Rock, AR
12.2019 - 12.2020
- Maintained store productivity through effective oversight of daily operations like customer service, inventory management, and staff scheduling.
- Maintained high standards of service and product quality through ongoing monitoring of sales activities.
- Oversaw employee performance and provided continuous training to enhance customer satisfaction levels.
- Provided prompt resolution to customer complaints and effectively managed related store hour issues.
- Completed walk-throughs, guiding team members to resolve issues affecting store appearance and professionalism.
Assistant Store Manager
Walmart
Lonoke, AR
07.2018 - 12.2019
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Academy Department Manager
Walmart
Beebe, AR
09.2014 - 07.2018
- Facilitated training sessions in which the store served as a practical teaching tool for associates.
- Contributed to the efficient handling of store merchandise
- Ensured department readiness through extensive auditing in preparation for training and regional academy evaluations.
- Implemented new processes in the Academy Store and provided assistance to associates as required.
Sales Associate
Whit Davis Lumber
Cabot/Jacksonville, AR
10.2011 - 08.2014
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Franchise Consultant
Pizza Pro Corporate
Cabot, AR
02.2011 - 09.2011
- Developed and maintained relationships with franchisors and prospective franchisees.
- made large truck orders for dough plus ingredients for the franchises.
- Ordered local uniforms and sent packages off for the corporation
- developed a resolution for the customers on the phone.
- tracked down missing freight, trucks not delivering, warehouses overcharging
- support clients during organizational developments and changes.
Education
High School Diploma -
Cabot High School
Cabot, AR05-1995
Skills
- Customer Service
- Relationship Building
- Staff Development
- Staff Training
- Professional Networking
- Program Management
- Mentoring abilities
- Innovation management
- Staff recruitment
- Public Speaking
- Policies and Procedures Enforcement
- Performance Evaluations
- Attention to Detail
- Documentation skills
- Work Prioritization
- Teamwork and Collaboration
- Goal Setting
- Punctual and Dependable
- Problem-Solving
- Organizational Skills
- Problem-solving abilities
- Policy Implementation
- Presentation Skills
- Continuous Improvement
- Inventory Management
- Health Code Compliance
- Reliability
- Team building
- Time Management
- Flexible Schedule
- Staff Supervision
- Self Motivation
- Effective Communication
- Videoconferencing expertise
- Task Prioritization
- Emergency Readiness
- Time management abilities
- Strong Work Ethic
- Professional Demeanor
- Decision-Making
- Project Management
- Adaptability
- Program Planning
- Active Listening
- Course Management
- Excellent Communication
- Instructor Training
- Professionalism
- Team Collaboration
- Curriculum Planning
- Written Communication
- Adaptability and Flexibility
- Faculty Coordination
- Recordkeeping abilities
- Multitasking
- Multicultural Leadership
- Office Administration
- Administrative Staff Coordination
- Interpersonal Skills
Languages
American Sign Language
Professional
Accomplishments
- I received the Judith McKenna pin, from Walmart, for going above and beyond with teaching and training in all the Arkansas region our store was apart of at that time. Also welcoming and teaching a home office buyer about the processes and store operations while on Christmas break at Home Office.
- Received five Sam Walton pin for best customer service.
References
References available upon request.
Timeline
Coach
Walmart
12.2021 - 10.2023
Academy Coach
Walmart
10.2020 - 12.2021
Assistant Store Manager
Walmart
12.2019 - 12.2020
Assistant Store Manager
Walmart
07.2018 - 12.2019
Academy Department Manager
Walmart
09.2014 - 07.2018
Sales Associate
Whit Davis Lumber
10.2011 - 08.2014
Franchise Consultant
Pizza Pro Corporate
02.2011 - 09.2011
High School Diploma -
Cabot High School
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