Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelley Grice

Clinton Township,MI

Summary

Knowledgeable Case Manager experienced in establishing strong rapport, coordinating care, advocacy, and accurate documentation. Building connections to needed resources. Strong verbal and written communication with a passion for helping others.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Outpatient Case Manager

Macomb County Community Mental Health
01.2024 - Current
  • Conducted thorough assessments of consumer situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Developed and implemented individualized service plans tailored to client needs.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Served as a liaison between patients, families, and healthcare teams to foster open communication channels during the treatment process.
  • Improved patient satisfaction scores by providing empathetic support and timely communication throughout the outpatient process.

IDDT Case Manager

Hope Network
05.2023 - 12.2024
  • Supported adults that have severe mental diagnosis and co-occurring substance use disorder maintain recovery
  • Completed treatment plans, periodic reviews, and assessments in a timely manner
  • Collaborated with consumer, family, guardian, and treatment team for best person centered outcomes
  • Implemented trauma-informed care practices
  • Assisted consumers in obtaining entitlements and connecting with community organizations
  • CCBHC partnered and Integrated Dual Diagnosis Treatment program

Client Service Representative

Great Lakes Psychology Group
03.2022 - 04.2023
  • Scheduled appointments for new and existing clients in a fast paced environment
  • Data entry in Salesforce and TherapyNotes
  • Maintained caseload in a timely manner
  • Effectively communicated with clients, therapists, and management team
  • Provided great customer service by building rapport, problem solving, and empathizing with clients

ACT Case Manager

Macomb County Community Mental Health
03.2020 - 10.2021
  • Identified care needs of consumers based on clinical observation and consumer’s requests
  • Engaged consumers in strength-based treatment to stabilize and prevent crisis situations
  • Engaged with community organizations, government agencies, other service providers, and natural support systems to ensure consumers received needed resources and support
  • Participated in process improvement
  • Crisis phone line
  • Ensured progress notes, person-centered treatment plans, annual and CCBHC assessments, authorizations, and periodic reviews were accurate

Salon Assistant

Glamour Salon
06.2018 - 04.2019
  • Provided consultations to clients on how to maintain healthy hair.
  • Minimized health and safety risks by maintaining clean work stations
  • Completed for chemical applications including color, keratin, and relaxed hair services
  • Helped prepare clients hair for styling
  • Provided exceptional customer service and support to customers
  • Met productivity goals in a fast paced environment
  • Increased salon sales by offering additional services or products

Lead Shampoo Assistant

Paralee Boyd
10.2017 - 06.2018
  • Processed payments and entered sales
  • Trained new salon assistants
  • Developed efficient techniques to ensure services were completed in timely manner
  • Sanitized and cleaned work stations
  • Answered incoming telephone calls
  • Stocked shelves and completed weekly inventory checks
  • Provided professional and friendly customer service

Receptionist

Community Network Services
02.2016 - 01.2017
  • Scheduled and canceled client appointments
  • Greeted and Checked-In incoming visitors/customers professionally
  • Provided friendly and knowledgeable assistance
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
  • Completed multiple tasks and met time-sensitive deadlines
  • Reviewed and updated private electronic health information for consumer’s file
  • Entered proper medical codes for Billing Department

Education

License - Cosmetology

Douglas J Aveda Institute
Royal Oak, MI
12.2017

Bachelor Of Science - Psychology

Wayne State University
Detroit, MI
12.2008

Skills

  • Treatment planning
  • Case management
  • Written and verbal communication
  • Client needs assessments
  • Documentation proficiency
  • Detail-Oriented
  • Team-Oriented
  • Goal development
  • Building rapport

Certification

  • Licensed Cosmetologist
  • Qualified Mental Health Professional

Timeline

Outpatient Case Manager

Macomb County Community Mental Health
01.2024 - Current

IDDT Case Manager

Hope Network
05.2023 - 12.2024

Client Service Representative

Great Lakes Psychology Group
03.2022 - 04.2023

ACT Case Manager

Macomb County Community Mental Health
03.2020 - 10.2021

Salon Assistant

Glamour Salon
06.2018 - 04.2019

Lead Shampoo Assistant

Paralee Boyd
10.2017 - 06.2018

Receptionist

Community Network Services
02.2016 - 01.2017

Bachelor Of Science - Psychology

Wayne State University

License - Cosmetology

Douglas J Aveda Institute

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