Motivated, hard-working individual with five plus years of experience in medical billing, personal mediation, and client-driven service. Skilled in customer, personnel, and case management. Consummate professional with a strong desire for process improvement. Solid research and analysis background with proven leadership aptitude. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency.
Overview
13
13
years of professional experience
Work History
Office Manager/Client Support Specialist
Arkansas Relationship Counseling Center
Little Rock, AR
09.2023 - Current
Developed and implemented office policies and procedures.
Supervised staff members, organized schedules and delegated tasks.
Maintained filing system for records, correspondence and other documents.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Managed, scheduled and coordinated office functions and activities for employees.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Organized company events including holiday parties, team building activities .
Interpreted and communicated work procedures and company policies to staff.
Automated office operations for managing client correspondence, payment schedules and data communications.
Insurance Specialist
Arkansas Urology
Little Rock, AR
09.2021 - 01.2022
Reviewed insurance policies to ensure compliance with existing regulations.
Evaluated customer applications and determined eligibility for coverage based on established criteria.
Analyzed financial statements to determine appropriate levels of coverage for clients.
Coordinated with other departments within the organization regarding issues related to policy administration.
Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Resolved routine and complex issues by performing detailed research.
Collaborated with carriers to resolve discrepancies in insurance payments.
Fostered relationships with customers to expand customer base and retain business.
Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Billing Manager/Coder and Patients Account Manager
Pinnacle Anesthesia Consultants
Little Rock, AR
07.2016 - 07.2021
Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
Prepared monthly reports on accounts receivable status and aging analysis.
Worked with customers to resolve billing disputes in a timely manner.
Researched complex billing issues using internal resources and external sources as needed.
Monitored delinquent accounts and worked with collections department if necessary.
Generated monthly aged trial balances for review by management team.
Participated in process improvement initiatives to increase efficiency within the department.
Helped customers to bring accounts into good standing by implementing payment plans.
Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Mail Processing Clerk/Switchboard Operator
Cushman and Wakefield
Little Rock, AR
08.2011 - 08.2012
Sorted and distributed incoming mail.
Maintained records of outgoing mail items.
Operated postage machines to affix stamps onto envelopes.
Stamped postmark on letters and parcels.
Loaded mail into cart to prepare for interdepartmental delivery route.
Weighed items using electronic scale to calculate shipping costs.
Responded to internal employees' questions about mail services, products and delivery choices.
Answered incoming calls and transferred calls to correct correct department
Education
Bachelor of Arts - Applied Communication
UA-Little Rock
Little Rock, AR
05-2024
Associate of Science in Education -
Pulaski Technical College
North Little Rock, AR
05.2016
Skills
Relationship Building
Office Management
Administrative Support
Billing
Data Entry
Organizational Skills
Scheduling and Calendar Management
Customer Relations
Conflict Management
Credit and Collections
Performance Improvement
Timeline
Office Manager/Client Support Specialist
Arkansas Relationship Counseling Center
09.2023 - Current
Insurance Specialist
Arkansas Urology
09.2021 - 01.2022
Billing Manager/Coder and Patients Account Manager
Office Manager/Client Support Specialist at Arkansas Relationship Counseling CenterOffice Manager/Client Support Specialist at Arkansas Relationship Counseling Center
Licensed Master Social Worker at Western Arkansas Counseling And Guidance CenterLicensed Master Social Worker at Western Arkansas Counseling And Guidance Center
Qualified Behavioral Health Specialist at Western Arkansas Counseling And Guidance CenterQualified Behavioral Health Specialist at Western Arkansas Counseling And Guidance Center