Kelley Gulley
Little Rock,AR
Summary
Motivated, hard-working individual with five plus years of experience in medical billing, personal mediation, and client-driven service. Skilled in customer, personnel, and case management. Consummate professional with a strong desire for process improvement. Solid research and analysis background with proven leadership aptitude. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency.
Overview
13
13
years of professional experience
Work History
Office Manager/Client Support Specialist
Arkansas Relationship Counseling Center
Little Rock, AR
09.2023 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed, scheduled and coordinated office functions and activities for employees.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Organized company events including holiday parties, team building activities .
- Interpreted and communicated work procedures and company policies to staff.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Insurance Specialist
Arkansas Urology
Little Rock, AR
09.2021 - 01.2022
- Reviewed insurance policies to ensure compliance with existing regulations.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Coordinated with other departments within the organization regarding issues related to policy administration.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Resolved routine and complex issues by performing detailed research.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Fostered relationships with customers to expand customer base and retain business.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Billing Manager/Coder and Patients Account Manager
Pinnacle Anesthesia Consultants
Little Rock, AR
07.2016 - 07.2021
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Worked with customers to resolve billing disputes in a timely manner.
- Researched complex billing issues using internal resources and external sources as needed.
- Monitored delinquent accounts and worked with collections department if necessary.
- Generated monthly aged trial balances for review by management team.
- Participated in process improvement initiatives to increase efficiency within the department.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Mail Processing Clerk/Switchboard Operator
Cushman and Wakefield
Little Rock, AR
08.2011 - 08.2012
- Sorted and distributed incoming mail.
- Maintained records of outgoing mail items.
- Operated postage machines to affix stamps onto envelopes.
- Stamped postmark on letters and parcels.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Weighed items using electronic scale to calculate shipping costs.
- Responded to internal employees' questions about mail services, products and delivery choices.
- Answered incoming calls and transferred calls to correct correct department
Education
Bachelor of Arts - Applied Communication
UA-Little Rock
Little Rock, AR05-2024
Associate of Science in Education -
Pulaski Technical College
North Little Rock, AR05.2016
Skills
- Relationship Building
- Office Management
- Administrative Support
- Billing
- Data Entry
- Organizational Skills
- Scheduling and Calendar Management
- Customer Relations
- Conflict Management
- Credit and Collections
- Performance Improvement
Timeline
Office Manager/Client Support Specialist
Arkansas Relationship Counseling Center
09.2023 - Current
Insurance Specialist
Arkansas Urology
09.2021 - 01.2022
Billing Manager/Coder and Patients Account Manager
Pinnacle Anesthesia Consultants
07.2016 - 07.2021
Mail Processing Clerk/Switchboard Operator
Cushman and Wakefield
08.2011 - 08.2012
Bachelor of Arts - Applied Communication
UA-Little Rock
Associate of Science in Education -
Pulaski Technical College
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