Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelley Gulley

Kelley Gulley

Little Rock,AR

Summary

Motivated, hard-working individual with five plus years of experience in medical billing, personal mediation, and client-driven service. Skilled in customer, personnel, and case management. Consummate professional with a strong desire for process improvement. Solid research and analysis background with proven leadership aptitude. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency.

Overview

13
13
years of professional experience

Work History

Office Manager/Client Support Specialist

Arkansas Relationship Counseling Center
Little Rock, AR
09.2023 - Current
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Organized company events including holiday parties, team building activities .
  • Interpreted and communicated work procedures and company policies to staff.
  • Automated office operations for managing client correspondence, payment schedules and data communications.

Insurance Specialist

Arkansas Urology
Little Rock, AR
09.2021 - 01.2022
  • Reviewed insurance policies to ensure compliance with existing regulations.
  • Evaluated customer applications and determined eligibility for coverage based on established criteria.
  • Analyzed financial statements to determine appropriate levels of coverage for clients.
  • Coordinated with other departments within the organization regarding issues related to policy administration.
  • Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
  • Resolved routine and complex issues by performing detailed research.
  • Collaborated with carriers to resolve discrepancies in insurance payments.
  • Fostered relationships with customers to expand customer base and retain business.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

Billing Manager/Coder and Patients Account Manager

Pinnacle Anesthesia Consultants
Little Rock, AR
07.2016 - 07.2021
  • Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
  • Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
  • Prepared monthly reports on accounts receivable status and aging analysis.
  • Worked with customers to resolve billing disputes in a timely manner.
  • Researched complex billing issues using internal resources and external sources as needed.
  • Monitored delinquent accounts and worked with collections department if necessary.
  • Generated monthly aged trial balances for review by management team.
  • Participated in process improvement initiatives to increase efficiency within the department.
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Mail Processing Clerk/Switchboard Operator

Cushman and Wakefield
Little Rock, AR
08.2011 - 08.2012
  • Sorted and distributed incoming mail.
  • Maintained records of outgoing mail items.
  • Operated postage machines to affix stamps onto envelopes.
  • Stamped postmark on letters and parcels.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Weighed items using electronic scale to calculate shipping costs.
  • Responded to internal employees' questions about mail services, products and delivery choices.
  • Answered incoming calls and transferred calls to correct correct department

Education

Bachelor of Arts - Applied Communication

UA-Little Rock
Little Rock, AR
05-2024

Associate of Science in Education -

Pulaski Technical College
North Little Rock, AR
05.2016

Skills

  • Relationship Building
  • Office Management
  • Administrative Support
  • Billing
  • Data Entry
  • Organizational Skills
  • Scheduling and Calendar Management
  • Customer Relations
  • Conflict Management
  • Credit and Collections
  • Performance Improvement

Timeline

Office Manager/Client Support Specialist

Arkansas Relationship Counseling Center
09.2023 - Current

Insurance Specialist

Arkansas Urology
09.2021 - 01.2022

Billing Manager/Coder and Patients Account Manager

Pinnacle Anesthesia Consultants
07.2016 - 07.2021

Mail Processing Clerk/Switchboard Operator

Cushman and Wakefield
08.2011 - 08.2012

Bachelor of Arts - Applied Communication

UA-Little Rock

Associate of Science in Education -

Pulaski Technical College
Kelley Gulley