Motivated, hard-working individual with over seven years of experience in medical billing, office administration, communication, and client-driven service. Skilled in customer, personnel, and case management. Consummate professional with a strong desire for process improvement. Solid research and analysis background with proven leadership aptitude. I thrive on creating a harmonious client-focused atmosphere, with my role crucial in fostering this environment. Currently pursuing a Master's in Applied Communication and my Graduate Certification in Conflict Management, I integrate academic insights with practical administrative expertise to support the mission of delivering outstanding client services. The synergy between my studies at the University of Arkansas at Little Rock and my office management duties empowers me to enhance client relations and streamline office functions. With a knack for problem-solving and a commitment to excellence, I'm dedicated to ensuring that operations are as effective and compassionate as the services provided.