Kelley Gulley
Little Rock,AR
Summary
Motivated, hard-working individual with over seven years of experience in medical billing, office administration, communication, and client-driven service. Skilled in customer, personnel, and case management. Consummate professional with a strong desire for process improvement. Solid research and analysis background with proven leadership aptitude. I thrive on creating a harmonious client-focused atmosphere, with my role crucial in fostering this environment. Currently pursuing a Master's in Applied Communication and my Graduate Certification in Conflict Management, I integrate academic insights with practical administrative expertise to support the mission of delivering outstanding client services. The synergy between my studies at the University of Arkansas at Little Rock and my office management duties empowers me to enhance client relations and streamline office functions. With a knack for problem-solving and a commitment to excellence, I'm dedicated to ensuring that operations are as effective and compassionate as the services provided.
Overview
8
8
years of professional experience
Work History
Office Manager/Client Support Specialist
Arkansas Relationship Counseling Center
Little Rock, AR
09.2023 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed, scheduled and coordinated office functions and activities for employees.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Organized company events including holiday parties, team building activities .
- Interpreted and communicated work procedures and company policies to staff.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Insurance Specialist
Arkansas Urology
Little Rock, AR
09.2021 - 01.2022
- Reviewed insurance policies to ensure compliance with existing regulations.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Coordinated with other departments within the organization regarding issues related to policy administration.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Resolved routine and complex issues by performing detailed research.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Billing Manager/Coder and Patients Account Manager
Pinnacle Anesthesia Consultants
Little Rock, AR
07.2016 - 07.2021
- Prepared monthly reports on accounts receivable status and aging analysis.
- Worked with customers to resolve billing disputes in a timely manner.
- Researched complex billing issues using internal resources and external sources as needed.
- Monitored delinquent accounts and worked with collections department if necessary.
- Generated monthly aged trial balances for review by management team.
- Participated in process improvement initiatives to increase efficiency within the department.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Bachelor of Arts - Applied Communication
UA-Little Rock
Little Rock, AR05-2024
Associate of Science in Education -
Pulaski Technical College
North Little Rock, AR05.2016
Skills
- Relationship Building
- Office Management
- Administrative Support
- Billing
- Data Entry
- Organizational Skills
- Scheduling and Calendar Management
- Customer Relations
- Conflict Management
- Credit and Collections
- Performance Improvement
- Training and Coaching
- MS Office
- Writing, editing, and proofreading
- Excellent Communication
Timeline
Office Manager/Client Support Specialist
Arkansas Relationship Counseling Center
09.2023 - Current
Insurance Specialist
Arkansas Urology
09.2021 - 01.2022
Billing Manager/Coder and Patients Account Manager
Pinnacle Anesthesia Consultants
07.2016 - 07.2021
Bachelor of Arts - Applied Communication
UA-Little Rock
Associate of Science in Education -
Pulaski Technical College
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