KELLEY HACKETT
Customer Success
Indianapolis,Indiana
Summary
Enthusiastic Volunteer with years of service in community outreach initiatives. Smart and capable with compassionate heart. Highly organized with dedication to achievement.
Overview
28
28
years of professional experience
Work History
Volunteer
06.2005 - Current
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with special events and programs.
- Maintained clean facilities to better serve program needs.
- Spoke with community organizations to further drive outreach efforts and highlight program successes.
- Met with other volunteers and program leaders to discuss new services.
- Engaged in community outreach to support program mission.
- Encouraged donations with community fundraising events and campaigns.
- Planned and delivered numerous activities and special events.
- Helped program leaders with administrative support duties.
- Helped organize and manage events and projects.
- Helped develop monthly schedules and assignments.
- Supported engaging and fun events by helping with organization and planning.
- Responded to questions from customers and community members.
Customer Service Rep
11.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Met customer call guidelines for service levels, handle time and productivity.
Case Investigator
ISDH
12.2020 - 09.2021
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Collected and recorded information in electronic medical records.
- Contacted clients by phone to ascertain compliance with required or recommended actions.
- Targeted specific community groups with wellness and disease management information.
- Performed record keeping by logging client information within secure contact-tracing software.
Teacher
North Central High School
01.2015 - 07.2019
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Fostered team collaboration between students through group projects.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Graded and evaluated student assignments, papers and course work.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental and social development using classroom games and activities.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Maintained system required passing rate for years.
- Attended and facilitated IEP meetings for students and families.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Tutor & Mentor
Mentor & Tudor, North Central High School
01.2009 - 10.2014
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Fostered team collaboration between students through group projects.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Supervised learning groups of students in classroom stations.
Education
Bachelor of Liberal Art - Sociology & History
Indiana University
Skills
TECHNICAL SKILLSMicrosoft Office Suite (PCApple) Genesys CRM Zotec
Administrative tasks
Administrative support
Client relations strength
Relationship building
Research
Written Communication
Telephone etiquette
Tai Chi
20 year practitioner of Chen Family Taiji as taught by Master Chen Bing, 20th Generation bearer, and Master Bosco Baek. Origin: Henan, China
Timeline
Customer Service Rep
11.2021 - 03.2022
Case Investigator
ISDH
12.2020 - 09.2021
Teacher
North Central High School
01.2015 - 07.2019
Tutor & Mentor
Mentor & Tudor, North Central High School
01.2009 - 10.2014
Volunteer
06.2005 - Current
Bachelor of Liberal Art - Sociology & History
Indiana University