Kelley Hagerman

• Helped client take prescribed medication
• Assisted clients with personal care and hygiene
• Planned prepared and served meals
• Completed client's shopping or accompanied while client shopped
• Performed light housekeeping duties
• Maintained pleasant and supportive companionship
• Monitored and reported on client's conditions
• Acted quickly and responsibly in cases of emergency

Worked Part Time at this Position until Covid & schools stopped in-person instruction

• Worked independently during each shift ensuring business operations as well as needs of guests were met satisfactorily.
• Demonstrated ability to multi-task addressing
• Greeted each customer, communicated effectively and professionally in person, electronically and/or by telephone with both on-site and off-site customers.
• Provided customer service with ability to identify customer concerns/needs and referred to appropriate staff, as necessary, to ensure satisfactory resolution.
• Ensuring all necessary information was filed and scheduled in all books
• Taking credit card information for payment
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems, and moving from paper system, to electronic POS. Reduced error, increased reservations , while streamlining work

Worked on-call in addition to normal 40 hours

• Mental Health Crisis Response Team member provided emergent or urgent mental health care services.
• Provided immediate crisis service including triage, Involuntary Treatment Services (evaluations in cases involving potential danger to self or others), Crisis Counseling (short term counseling in acute crisis circumstances) and coordinate care of assigned clients temporarily residing in Crisis Stabilization Services
• Maintained timely and accurate documentation in accordance with Washington State law, guidelines, and current best practices
• Maintained physical security of confidential materials and assigned Agency property
• Demonstrated proficiency in utilization of electronic medical record system
• Provide information and education to community regarding mental illness and involuntary commitment laws
• Provide screening and triage services by telephone and face-to-face
• Develop individualized safety plans and treatment recommendations to ensure client and community safety
• Collaborated with local law enforcement to improve overall response to crisis situations, ensuring timely interventions.
• Developed comprehensive case management plans, addressing both immediate needs and long-term goals for clients in crisis.
• Connected clients with appropriate resources such as housing assistance, financial aid, or mental health services based on individual needs assessment results.

Worked as Full Time 40 hours exempt Employee

• Maintained confidentiality of records relating to clients' treatment
• Counseled clients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, work through trauma or making changes
• Developed and implemented treatment plans based on clinical experience and knowledge
• Completed and maintained client-related paperwork, including federal and state-mandated forms, client diagnostic records, and progress notes
• Learned and operated agency systems to enter, modify and retrieve sensitive information/data into or from electronic medical records.
• Demonstrated Advanced knowledge of basic medical terminology specific to client diagnosis and treatment as to communicate information to clients
• Scheduled appointments in system for clinical appointments with both psychiatrist and therapists.
• Consistently demonstrated ability to work independently to complete wide variety of duties
• Communicated effectively and professionally in person, electronically and or by telephone with colleagues, community partners and those involved with client .
• Demonstrated ability to identify client concerns and refer to appropriate staff, as necessary, to ensure satisfactory resolution.

Worked as Full Time 40 hours exempt Employee

• Managed specialized caseload of 25+ children and youth 0-17 years old in out-of-home care due to abuse, neglect, and/or abandonment -
• Created and maintained long-term partnerships with families, service providers, and others to support reunification efforts or other permanency options for children and youth
• Practiced solutions-based and strengths-based casework to identify and remedy individual and family tasks and behaviors contributing to maltreatment of children, leading to agency involvement
• Ensured health, safety, and well-being of children and youth through intensive monthly monitoring and consistent communication with foster parents, relative caregivers, and service providers
• Coordinated court-ordered mental health, chemical dependency, housing, and other services for parents seeking rehabilitation and reunification with their children
• Provided timely court reports, proposed orders, and declarations to superior court to update all parties on progress of parents and children
• Collaborated with assistant Attorney Generals, defense attorneys, Court Appointed Special Advocates, to make recommendations for children and families
• Selected ,within initial 6 months of hire, to assist rolling out and training for new computer system for agency
• Completed RCT Training (Regional Core Training)

Worked as Full Time 40 hours exempt Employee

• Was selected ,by college Dean, from graduating Cohort to fill position
• Provide counseling in one-on-one and group settings for individuals in private residential treatment facility
• Collaborated with multidisciplinary team to achieve client treatment goals
• Facilitated psycho educational groups on addiction, psychology, and other relevant areas related to client population
• Prevented, intervened, and stabilized crisis situations with youth clients
• Completed daily case notes, behavioral records and other necessary documentation and entered into electronic health records

• Teaching specific skills needed for volleyball, scheduling games and practices
• Planning events
• Teaching leadership skill and daily life skills
• Preparation for college
• Lead team to first league win in over 5 years, first year as head coach
• Youngest head coach hired within district to date.

• First ever paid Intern in the district
• Addressed student concerns about academic, emotional, and social difficulties
• Utilized developmental guidance as well as group and individual sessions to work on improving social skills and peer interactions
• Group counseling using Evidenced Based Practice Curriculum CBITS Cognitive and Behavioral
• Intervention -Collaborated and consulted with other school staff as well as outside agencies and entities to promote student and family well-being
• Provided staff training in Trauma as well as schedule outside training for school staff

• Followed and maintain knowledge of all District policies and procedures
• Typed correspondence, manuals, guides and maintained files for Athletic Director -Performed variety of administrative tasks, including; answering telephones, routing telephone calls or messages to appropriate staff
• Maintained high level of ethical behavior and confidentiality of information about students and staff
• Provided administrative support to athletic department
• Computer data entry work, using District computer programs, to input high volume of data with speed and accuracy, including confidential data
• Maintained all insurance records and claim/accident forms and ensures proper completion

• Attended board meetings, discussed rules and regulations and decided on changes
• Assisted with the registration of players, ensuring every player was in compliance.
• Manage concessions and volunteers.
• Coached league team for 4 years

• Enhanced flight operation efficiency by streamlining communication between pilots, air traffic control, and ground crew.
• Reduced operational delays through meticulous coordination of aircraft maintenance and service schedules.
• Improved safety standards by conducting thorough pre-flight inspections and identifying potential hazards.
• Boosted on-time performance ratios by efficiently managing aircraft turnaround times and coordinating gate assignments.
• Split work between Chinook Unit and Blackhawk Unit.