Summary
Overview
Work History
Education
Skills
Certification
Eastern Star
Timeline
Generic

Kelley Hardeman

Golden Valley,MN

Summary

As an experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic. Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential as well as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 2+ years in logistics.

Overview

16
16
years of professional experience
1
1
Certification

Work History

OTR Team Truck Driver

Kottke Trucking
05.2024 - Current
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Verified contents of inventory loads against Bills of Lading.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.

Dispatcher

Redeemed Transportation
02.2023 - Current
  • Closely monitored dispatch board to triage and prioritize over 300 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Sent out drivers to assist several hourly callers based on locations, needs and worker availability.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Tracked and monitored vehicle performance and maintenance.
  • Managed customer accounts and invoicing.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Assisted in resolving customer complaints and grievances.

Dispatch Coordinator

C.H. Robinson
03.2023 - 06.2023
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled and organized delivery routes.

Manager of Transportation

GIfted Hands
02.2020 - 06.2022
  • Maintain Logs, inspect vehicles, Process schedules, Client Serivces (errands i.e
  • Grocery store, drug store, Walmart, Mystic Lake, bowling etc.)

Youth Development

MPRB
01.2009 - 01.2019
  • Youthline, Freedom School, Street Reach, all positions I had to drive Cargo Van 16-26ft, Box Truck 26ft also a Tour Bus Cargo youth, executive officers, out-of-state visiting park representatives.

Education

No Degree - CDL A

Interstate Truck Driving School
Saint Paul, MN
03.2024

Dental Degree -

01.1990

High School Diploma -

01.1986

Skills

  • Independent Contractor
  • Customer Service
  • Teamwork
  • Multi-Tasking
  • Critical Thinking
  • Compassionate & Organized
  • Load security
  • Documentation accuracy
  • Logbook Maintenance
  • Route Management
  • Materials Transport
  • Commercial driving
  • Document Management
  • Safe Driving
  • Equipment Operation
  • Transportation safety
  • Cargo Handling
  • Mechanical Knowledge
  • Customer-Oriented
  • Long-haul driving
  • Logistics Planning
  • Vehicle inspections
  • Safe Driving Practices
  • DOT Compliance
  • Vehicle systems
  • Trailer maintenance
  • Route Planning
  • Defensive driver training
  • Class A Commercial Driver's License
  • Route logs
  • Strong Work Ethic
  • GPS and route planning
  • Dependable and reliable
  • Clean MVR

Certification

  • HIPPA Awareness
  • BloodBorne Pathogens Exposure Control

Eastern Star

5th year treasurer, serving at Palastine Masonic temple in Minneapolis, MN

Timeline

OTR Team Truck Driver

Kottke Trucking
05.2024 - Current

Dispatch Coordinator

C.H. Robinson
03.2023 - 06.2023

Dispatcher

Redeemed Transportation
02.2023 - Current

Manager of Transportation

GIfted Hands
02.2020 - 06.2022

Youth Development

MPRB
01.2009 - 01.2019

No Degree - CDL A

Interstate Truck Driving School

Dental Degree -

High School Diploma -

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Kelley Hardeman