KELLEY HERRERA
Kansas City,MO
Summary
Bilingual employee offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with people. Punctual and dedicated to service and help others.
Overview
4
4
years of professional experience
Work History
volunteer
Hospital, Children’s Mercy
03.2022 - Current
- Provided directional assistance to patients and escorted them through the hospital
- Provided comfort and conversations to patients
- Utilized computer and clerical skills in an office environment
- Assisted with special events and special projects
Retail Food Coordinator
Cosentino’s Downtown Market
04.2016 - 08.2019
- Interact with guests and solve customer disputes
- Manage the sales department floor
- Ability to de-escalate high volume situations
Cashier/Host
08.2012 - 04.2013
- Fast pace environment and critical thinking skills
- Assisted coworkers during rush hour periods
- Promote teamwork while providing exceptional service
- Prompt and professional phone communication
Education
Associates - Arts Degree
Metropolitan Community College
Diploma - undefined
Bishop Miege High School
Skills
- Ability to work in a fast-pace environment
- Problem-solving decision-making skills
- Microsoft office
- Adapts to changes quickly
- Effective and attentive speaking and listening
Accomplishments
- Basic Life Support License
- American Heart Association: CPR Kansas City
- CPR and AED Provider
- Certified Nursing Assistant
- Medical Education Development and Support, LLC
Languages
Spanish
Native or Bilingual
Timeline
volunteer
Hospital, Children’s Mercy
03.2022 - Current
Retail Food Coordinator
Cosentino’s Downtown Market
04.2016 - 08.2019
Cashier/Host
08.2012 - 04.2013
Associates - Arts Degree
Metropolitan Community College
Diploma - undefined
Bishop Miege High School