Kelley Holloway
Port Saint Lucie,Florida
Summary
Experienced in operational analysis, management, team leadership, regulatory compliance, and customer service. Committed to achieving operational excellence, accountability, financial efficiency, and safety compliance. Dedicated to fostering a collaborative and high-performance work environment that drives success. Possess a strong skill set in these areas and committed to delivering results and exceeding expectations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Deputy Chief of Operations/Task Force Leader
Global Medical Response/Rural Metro Fire Dept
03.2020 - Current
- Led a team of professionals to achieve division goals and maintain high standards of performance.
- Gathered valuable customer insights through data analysis efforts to enhance service offerings tailored toward client needs.
- Resolved conflicts swiftly and professionally, fostering an environment of trust within the team dynamic.
- Collaborated with other departments to develop cross-functional initiatives for organizational success.
- Mentored junior staff members, providing guidance and support for their professional growth and development.
- Built lasting relationships with external partners, expanding opportunities for collaboration across various industries.
- Developed strategic plans in alignment with organizational goals, setting clear expectations and priorities for the division.
- Improved overall productivity levels by implementing technology solutions that streamlined workflows across the division.
- Enhanced communication within the division through regular meetings, updates, and training sessions.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Built and managed processes for tracking and monitoring department performance.
- Supervised incident command operations, ensuring proper coordination among on-scene personnel and effective communication with external agencies.
- Strengthened interdepartmental communication through regular meetings, improving collaboration on projects involving multiple divisions.
- Promoted public trust in the department by maintaining transparency in operations, addressing concerns from community members, and ensuring accountability among staff members at all levels.
- Improved emergency response times by implementing new dispatch procedures and optimizing resource allocation.
FIRE CAPTAIN
Rural Metro Fire /Global Medical Response
01.2007 - Current
- Supervise fire and rescue crews during aircraft or structural emergencies; serve in the capacity of Incident Commander at emergency incidents
- Direct the development of fire crew, provide performance feedback, conduct evaluations, and make recommendations regarding commendations and discipline
- Schedule and supervise the work activities of employees, including fire lieutenants and firefighters; prepare electronic and written reports on firefighting operations; document and prepare departmental payroll for submission to corporate finance departments
- Partner with external Emergency Management Agencies during natural disasters including health crises and multi-jurisdictional emergencies to ensure that the needs of the community and personnel safety are maintained
- Lead multi-jurisdictional crisis response teams, coordinate response, and maintain records and budgets for emergency health and natural disaster response operations
- Perform emergency medical assistance, rescue work, salvage operations, and fire suppression and other structural, aircraft, and medical emergencies
- Create monthly training calendars, organize and conduct Annual Live Fire training, and maintain training records for audit purposes
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Promoted fire safety awareness within the community by organizing and participating in public outreach events, such as open houses and safety presentations.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Compiled and maintained log books, run reports and training records.
- Delivered timely incident reports to senior leadership, providing accurate data for budgetary decisions and policy development purposes.
- Managed personnel schedules, ensuring adequate staffing for optimal response times during emergencies.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Optimized fire services management with introduction of new systems, policies, procedures and tools.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Prepared and adjusted schedules to cover demand.
- Mentored new recruits and junior officers, guiding them through rigorous training programs and preparing them for advancement within department.
- Managed administrative duties, including budgeting and personnel management, ensuring department operated within fiscal and regulatory guidelines.
- Engaged in continuous professional development to stay abreast of advancements in fire science and emergency management.
Hazmat Tanker Driver
Schneider Bulk Transport
02.2023 - 11.2023
- Improved customer satisfaction through prompt communication with dispatchers and clients regarding any delays or issues encountered during transport.
- Delivered hazardous materials securely while adhering to all relevant laws, regulations, permits, placarding requirements, and company policies.
- Reduced the risk of accidents by consistently practicing defensive driving strategies and maintaining awareness of surrounding traffic conditions.
- Enhanced safety protocols by conducting thorough pre-trip and post-trip inspections of vehicles and equipment.
- Contributed to a high standard of fleet maintenance by regularly inspecting for any mechanical issues, promptly reporting problems, and coordinating necessary repairs.
- Maintained compliance with federal regulations by accurately completing driver logs, inspection reports, and other required documentation
- Collaborated effectively with dispatchers to adjust plans based on changing conditions such as weather events or road closures impacting transportation routes.
- Ensured timely deliveries by planning optimal routes and adhering to strict schedules.
- Streamlined route planning using GPS and AI technology, ensuring accurate delivery times while minimizing fuel usage.
LIEUTENANT/TRAINING OFFICER
WSI Fire and Emergency Services
02.2006 - 11.2006
- Supervise the fire facilities in the delivery of fire suppression, rescue, hazardous materials and emergency medical services (EMS) operations and the planning and implementation of training operations
- Respond to structural, aircraft, and medical emergencies in the capacity of incident command
- Schedule and supervise the work activities of firefighters; prepare electronic and written reports on firefighting operations; document and prepare departmental payroll
- Managed Fire & Emergency services in a combat zone (Iraq)
- Maintain files on subordinates pertaining to counseling, evaluation, payroll information, and mission-related matters
- Supervise and maintain training requirements and records for assigned fire crews in order to maintain a high level of proficiency for mission accomplishment
- Manage, prepare, and participate in Defense Contract Management Agency (DCMA) audits
FIREFIGHTER/CREW CHIEF
165th Airlift Wing Fire Department
11.2003 - 02.2006
- Perform in the capacity of crew chief during structural, medical, and aircraft emergencies
- Prepare daily reports and input reports into the National Fire Incident Reporting system
- Conduct and participate in training programs for department personnel according to established standards and department policies and procedures
- Assist in preparation for Defense Contract Management Agency (DCMA) and Federal Aviation Administration (FAA) audits/Hotspot drills
FIREFIGHTER
Fulton County Fire Department
07.2000 - 11.2003
- Perform fire prevention, fire suppression, emergency medical care, and search and rescue operations duties
- Participate in various training courses and classes related to firefighting and prevention, hazardous material response, and emergency medical care
- Assist in the maintenance of tools and equipment
- Drive and operate firefighting vehicles and equipment
- Assist senior officers in fire inspections, education programs for fire prevention, safety, CPR and First Aid
FIREFIGHTER
Spalding County Fire Department
12.1997 - 06.2000
- Perform fire prevention, fire suppression, emergency medical care, and search and rescue operations duties
- Participate in various training courses and classes related to firefighting and prevention, hazardous material response, and emergency medical care
- Assist in the maintenance of tools and equipment
- Drive and operate firefighting vehicles and equipment
- Assist senior officers in fire inspections, education programs for fire prevention, safety, CPR and First Aid
FIRE PROTECTION SPECIALIST
United States Air Force
05.1994 - 08.1997
- Protect people, property, and the environment from fires and disasters
- Control and extinguish aircraft, structure, wildland, and miscellaneous fires
- Perform search and rescue, aircraft egress, emergency management services, and preserve and protect scene evidence
- Drive and operate fire apparatuses, specialized tools, and equipment
- Participate in various training courses and classes related to firefighting and fire prevention, hazardous material response, and emergency medical care
Education
No Degree -
Georgia Southern University
Statesboro, GAFire Management BS -
Columbia Southern University
12-2016
Fire Science Degree -
Keiser College
12.2005
Department of Defense Fire Academy -
Louis Garland Fire Academy, U.S Air Force
12.1995
Lamar County Comprehensive High School
12.1993
Skills
- Operational excellence
- Organizational development
- Workforce planning
- Business continuity
- Planning and execution
- Executive leadership
- Operations management
- General management and administration
- Compliance management
- Operations oversight
- Personnel development
- Logistics management
- Cross-functional collaboration
Accomplishments
Presented a "Fit to Fight Relevant and Ready" medal by a Assistant Division Commander of the Army for management of a major incident during Operation Iraqui Freedom
Certification
- Firefighter 1 & 2 (GA,FL,IFSAC,Pro-Board,D.O.D)
- National Registry Emergency Medical Technician
- Florida Emergency Medical Technician
- Airport Firefighter (GA,FL,IFSAC,ProBoard,D.O.D)
- Hazardous Materials Operations (IFSAC, ProBoard,D.O.D)
- Driver Operator Pumper (IFSAC,Proboard,D.O.D)
- Driver Operator ARFF (IFSAC,ProBoard,D.O.D)
- Driver Operator Mobile Water Supply (IFSAC,Pro-Board,D.O.D)
- Telecommunicator 1 and 2 (IFSACE, D.O.D)
- Fire Instructor 1 (IFSAC,Pro-Board,D.O.D)
- Fire Inspector 1(IFSAC,Pro-Board, D.O.D)
- Fire Officer 1 (IFSAC,Pro-Board,D.O.D)
- ICS 100, 200,300,400,700,800
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- DOT Medical Card
- Class A CDL w/ Hazmat,Tanker,Doubles/Triples endorsements
- TWIC - Transportation Worker Identification card
- Adult Mental Health First Aid
Presidents Award for Excellence (Rural Metro Fire Dept)
Presented the Presidents Award for Excellence in 2010 for outstanding operational management company wide
Timeline
Hazmat Tanker Driver
Schneider Bulk Transport
02.2023 - 11.2023
Deputy Chief of Operations/Task Force Leader
Global Medical Response/Rural Metro Fire Dept
03.2020 - Current
FIRE CAPTAIN
Rural Metro Fire /Global Medical Response
01.2007 - Current
LIEUTENANT/TRAINING OFFICER
WSI Fire and Emergency Services
02.2006 - 11.2006
FIREFIGHTER/CREW CHIEF
165th Airlift Wing Fire Department
11.2003 - 02.2006
FIREFIGHTER
Fulton County Fire Department
07.2000 - 11.2003
FIREFIGHTER
Spalding County Fire Department
12.1997 - 06.2000
FIRE PROTECTION SPECIALIST
United States Air Force
05.1994 - 08.1997
Department of Defense Fire Academy -
Louis Garland Fire Academy, U.S Air Force
Lamar County Comprehensive High School
- Firefighter 1 & 2 (GA,FL,IFSAC,Pro-Board,D.O.D)
- National Registry Emergency Medical Technician
- Florida Emergency Medical Technician
- Airport Firefighter (GA,FL,IFSAC,ProBoard,D.O.D)
- Hazardous Materials Operations (IFSAC, ProBoard,D.O.D)
- Driver Operator Pumper (IFSAC,Proboard,D.O.D)
- Driver Operator ARFF (IFSAC,ProBoard,D.O.D)
- Driver Operator Mobile Water Supply (IFSAC,Pro-Board,D.O.D)
- Telecommunicator 1 and 2 (IFSACE, D.O.D)
- Fire Instructor 1 (IFSAC,Pro-Board,D.O.D)
- Fire Inspector 1(IFSAC,Pro-Board, D.O.D)
- Fire Officer 1 (IFSAC,Pro-Board,D.O.D)
- ICS 100, 200,300,400,700,800
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- DOT Medical Card
- Class A CDL w/ Hazmat,Tanker,Doubles/Triples endorsements
- TWIC - Transportation Worker Identification card
- Adult Mental Health First Aid
No Degree -
Georgia Southern University
Fire Management BS -
Columbia Southern University
Fire Science Degree -
Keiser College
Similar Profiles
Ezequiel Gonzales-SepulvedaEzequiel Gonzales-Sepulveda
Resident Internship Firefighter/EMT-Basic at Umatilla Rural Fire Protection Dept.Resident Internship Firefighter/EMT-Basic at Umatilla Rural Fire Protection Dept.
RYAN QUALLSRYAN QUALLS
Fire Chief at Rural Metro Fire - CitgoFire Chief at Rural Metro Fire - Citgo
David Eric DonDeroDavid Eric DonDero
Captain/Paramedic at Rural Metro FireCaptain/Paramedic at Rural Metro Fire