Kelley Jackelen
West Allis,WI
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Able to execute multiple projects simultaneously. Self motivated but also enjoys working with a team.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Advantage Logistics
06.2009 - Current
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Barista/Barista Trainer
Starbucks
02.2006 - 06.2020
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Taught proper procedures and strategies for success to new employees.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Hairstylist
Steven Edwards Color Group
02.2007 - 08.2012
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
Cosmetic Manager
Boston Store
11.1993 - 02.2006
- Collaborated with human resources team to provide full coverage for department and create equitable schedules.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Trained employees in sales techniques and product line to improve recommendations and increase upselling for department.
- Maintained accurate inventory and sales records for department.
Education
Cosmetology - Cosmetology
Vici Beauty School - Greenfield
Milwaukee, WI2003
Business - Business
Milwaukee Area Technical College
Milwaukee, WI1997
High School Diploma -
Oak Creek High School
Oak Creek, WI1993
Skills
- Customer Service
- Administrative Procedures
- Order Placement
- Data Management
- Customer Relations
- Microsoft Windows
Timeline
Administrative Assistant
Advantage Logistics
06.2009 - Current
Hairstylist
Steven Edwards Color Group
02.2007 - 08.2012
Barista/Barista Trainer
Starbucks
02.2006 - 06.2020
Cosmetic Manager
Boston Store
11.1993 - 02.2006
Cosmetology - Cosmetology
Vici Beauty School - Greenfield
Business - Business
Milwaukee Area Technical College
High School Diploma -
Oak Creek High School
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