Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Kelley Jee

Mount Hood Village,OR

Summary

Dynamic professional with a proven track record at Mt. Hood Oregon Resort, excelling in customer service and organizational growth. Enhanced spa operations through strategic upselling and inventory management, boosting client satisfaction. Skilled in communication and health and safety, committed to quality service. Achieved a 20% increase in clientele through innovative promotional strategies.

Overview

22
22
years of professional experience

Work History

Spa Coordinator

Mt. Hood Oregon Resort
11.2021 - Current
  • Coordinated spa appointments and services, ensuring optimal guest satisfaction and experience.
  • Managed scheduling for therapists and aesthetics professionals, maximizing operational efficiency.
  • Implemented inventory management systems for spa products, reducing waste and maintaining stock levels.
  • Developed promotional packages to enhance service offerings and attract new clientele.
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Answered questions about spa, treatments offered and spa's amenities.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
  • Interacted with [Number] guests daily and provided positive impression of spa.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maintained front desk workstation by keeping it clean and organized.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Led spa tours for new members to familiarize guests with services provided.

Owner/Operator

Mogul Mountain Pizza
02.2004 - 02.2019
  • Managed daily operations to ensure efficient workflow and high-quality customer service.
  • Developed and implemented standard operating procedures to enhance productivity and consistency.
  • Trained and mentored staff on best practices for operational efficiency and customer interaction.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Resolved customer complaints effectively, maintaining high satisfaction rates through proactive problem-solving.
  • Managed day-to-day business operations.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.

Education

Bachelor of Hospitality And Tourism Management - Hospitality Administration And Management

International Air Academy
Vancouver, WA
10-1986

High School Diploma -

South Salem High
Salem, OR
06-1982

Skills

  • Customer service
  • Organizational growth
  • Commitment to quality and service
  • Health and safety
  • Upselling services
  • Communication skills

Timeline

Spa Coordinator

Mt. Hood Oregon Resort
11.2021 - Current

Owner/Operator

Mogul Mountain Pizza
02.2004 - 02.2019

Bachelor of Hospitality And Tourism Management - Hospitality Administration And Management

International Air Academy

High School Diploma -

South Salem High

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