Kelley-Jo Couture

Providing new and existing employees with cell phones.

• Provided leadership, insight, and mentoring to newly hired and existing employees to supply knowledge of various company downloads to access the State of Maine applications.
• Created and maintained Updated and maintained databases with current information. Accurate records of cellphone requests and packing slips for the employee, including ordering cellphone accessories.
• Created and provided cellphone setup instructions, procedures to interpret, and explain the setup of cellphones, as well as the setup process, procedures, and policies to brief staff.
• Implemented departmental policies and standards in conjunction with management processes.
• Coordinated with cell phone contacts at office locations and supervisors, combining group efforts to achieve goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Providing patient care to hospice patients.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Monitored food intake and output as directed by nursing staff.
• Observed and reported unusual symptoms and changes to charge nurse.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Assisted patients in ambulation and transfers using proper body mechanics.

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• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Educated patients on self-care techniques that would help them maintain their independence.
• Turned and repositioned bedridden patients to prevent bedsores.
• Distributed drinking water and nourishment to residents.
• Supplied, collected and emptied patient bedpans on frequent basis.
• Assisted residents in preparing for activities and social programs.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
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• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Provided exceptional customer service to ensure customer satisfaction.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

• Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
• Distributed food to service staff for prompt delivery to customers.
• Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
• Trained new employees to perform duties.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Monitored sanitation practices to ensure that all employees adhere to health department regulations.
• Delegated work to staff, setting priorities and goals.
• Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Worked with vendors to establish strong relationships and maintain proper inventory supplies.