Kelley Joseph
Las Vegas,NV
Summary
Flexible and adaptive with outstanding people and Customer skills. Committed to being professional in all areas. Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2024
2024
years of professional experience
Work History
Teaching Intern
Innovative Preschool-Chico, CA
- Assisted classroom teacher with grading projects, homework and assignments.
- Served as mentor to students, answered questions, provided tutoring services and offered one-on-one lesson reviews.
- Coordinated extracurricular activities that allowed students to explore new interests and develop leadership skills outside of the classroom setting.
- Developed strong relationships with students, fostering a positive learning environment for all.
Server
DK Hospitality - Stirling Club
01.2022 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
Server
RAOs Restaurant - Ceasar's Palace
06.2020 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
AMC Theatres
12.2018 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Retail Sales Associate
World Market
12.2015 - 11.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Server
Cafe Roma
06.2012 - 02.2015
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Porterhouse Bistro
11.2008 - 02.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Retail Sales Mgr
Virgin MegaStore
12.2006 - 02.2008
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Marketing Assistant
Justice Entertainment Group
11.2002 - 08.2006
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Established and managed relationships with external data providers and research vendors.
Pre-K Drama Teacher
Blessed Sacrament School
12.2000 - 11.2002
- Implemented effective classroom management techniques to provide safe, calm learning environment.
- Planned lessons to reflect group and individual student needs utilizing creative instruction.
- Encouraged students to perform well and learn from failure.
- Exposed students to diverse content to build perspective in drama pedagogy.
- Modeled creative acting styles and techniques encompassing varied history genres and performance techniques.
- Facilitated learning with aids, technology and equipment to stimulate higher-level thinking.
- Provided individualized instruction for struggling students with personalized lesson plans and additional resources tailored to their needs.
Education
No Degree - Songwriter's Workshop
UCLA
Los Angeles, CA01.2014
Bachelor of Arts - Child Development
California State University-Chico, California
Chico, CA05.2000
Skills
- Peer Collaboration
- Word processing skills
- Individualized support
- Team Collaboration
- Active Listening
- Interpersonal and Social Skills
- Relationship Building
- Self Motivation
Timeline
Server
DK Hospitality - Stirling Club
01.2022 - 02.2024
Server
RAOs Restaurant - Ceasar's Palace
06.2020 - 11.2021
Bartender
AMC Theatres
12.2018 - 03.2020
Retail Sales Associate
World Market
12.2015 - 11.2017
Server
Cafe Roma
06.2012 - 02.2015
Server
Porterhouse Bistro
11.2008 - 02.2011
Retail Sales Mgr
Virgin MegaStore
12.2006 - 02.2008
Marketing Assistant
Justice Entertainment Group
11.2002 - 08.2006
Pre-K Drama Teacher
Blessed Sacrament School
12.2000 - 11.2002
Teaching Intern
Innovative Preschool-Chico, CA
No Degree - Songwriter's Workshop
UCLA
Bachelor of Arts - Child Development
California State University-Chico, California
Similar Profiles
Spencer HammerSpencer Hammer
Waiter at Hudson Gastropub Chico CAWaiter at Hudson Gastropub Chico CA
Bronwyn AllenBronwyn Allen
Head Teacher of Toddler Program at Chico Christian PreschoolHead Teacher of Toddler Program at Chico Christian Preschool
Anthony GutierrezAnthony Gutierrez
Dishwasher & Cashier at Associated Students of ChicoDishwasher & Cashier at Associated Students of Chico
Hayden StewartHayden Stewart
Food Service Worker at The Bagel NookFood Service Worker at The Bagel Nook
DIAMOND DUPREE BARFIELDDIAMOND DUPREE BARFIELD
Personal Caregiver PCA at MyJoy Home CarePersonal Caregiver PCA at MyJoy Home Care