Kelley J. Smith
Washington,USA
Summary
Results-driven executive who embodies servant leadership. Proven leader and manager of people and projects. Experienced in managing large budgets and agency resources. Demonstrated problem solver and resolution manager. Proficient in strategic planning, program and project management, and evaluation. Highly skilled in developing, implementing, leading, and assessing administrative processes, enforcement and outreach programs, and agency policies at all organizational levels.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
19
19
years of professional experience
Work History
Director, Division of Management & Administrative Programs, SES
Office of Federal Contract Compliance Programs (OFCCP)
11.2019 - Current
- Company Overview: Department of Labor – Washington, DC
- Manages a 110.9 million dollar budget and coordinates the provisions of all administrative services for a workforce of nearly 500 employees
- Serves as a key member of OFCCP’s executive staff as an expert in organizational and human resources planning, administrative operations, communications, information technology, employee and labor-management relations, and budget management
- Serves as the principal advisor to OFCCP senior leadership, providing executive recommendations in discharge management responsibilities, policies, and procedures
- Manages a division staff of nearly 30 employees who are engaged in substantive administrative and management functions
- Develops budget submissions for the Department and the Office of Management and Budget (OMB)
- Provides all supplemental documentation for the agency budget, prepares budget allocations for regional offices, consolidates regional budgets and operational plans, prepares appropriate justifications for budget requests, and monitors monthly agency expenditures at all levels of the organization
- Assesses resource requirements and allocations to meet annual operating plans and budgetary submissions
- Analyzes operating plans and budgetary strategies to assess the financial impact of OFCCP’s allocated resources
- Serves as agency’s subject matter expert (SME) analyst of program administration and management requirements
- Renders authoritative advice to program managers at all levels on requirements needed to support agency and program activities through increased efficiency and effectiveness
- Manages staffing needs for OFCCP program managers to ensure they are provided with the necessary contract support to supervise and maintain statistical and demographic data in the agency’s enforcement database system
- Develops, implements, and evaluates productivity measurement systems, and other data collection or tracking systems to assist OFCCP management in allocating and reallocating staff resources
- Consults the career Deputy Director on all personnel and labor-management relations issues
- Monitors the provision of HR support services for personnel actions, while serving as the senior management point of contact with OASAM’s Human Resources Center
- Establishes guidelines, monitors, and assists with the development and implementation of an internal EEO program for OFCCP
- Manages special programmatic studies and coordinates staff development and the implementation of evaluation studies to measure program effectiveness
- Conducts organizational studies on organizational structure, work methods, and workflow management
- Oversees the management and coordination of all agency information technology (IT) activities which include programmatic IT operations and maintenance activities, IT security, and IT functionality
- Manages several multi-million-dollar IT contracts and oversees IT development on critical projects to advance the agency’s mission and priorities
- Responds to correspondence from the public, Congress, and other Executive Branch departments, agencies, and state, county, and municipal governments
- Refers appropriate inquiries to the Office of Public Affairs (OPA)
- Consults with appropriate program components to develop responses to correspondence as needed
- Department of Labor – Washington, DC
- Developed and executed several initiatives to promote employee engagement including: a monthly Lunch and Learn Series to foster a culture of learning, innovation, and community within OFCCP; Stay Interviews and Exit Surveys; printed, framed, and shipped OFCCP Core Values to field offices with talking points for managers to engage employees about what the core values mean to them and how they will reinforce them in the workplace; oversaw OFCCP’s Mentorship Program for employees Grades 5 through 15; and OFCCP’s Service Excellence Awards Program (OSEA), a peer-to-peer led recognition program
- Led OFCCP’s hiring surge by coordinating with the regions and developing a hiring plan that identified staffing needs throughout the agency
- Effectively managed HR liaisons to implement the plan, and regularly consulted with OHR to help support the agency’s efforts
- Collaborated with OHR to gather the agency’s demographic data to help define its diversity, equity, inclusion, and accessibility goals
- To date, efforts resulted in the successful virtual onboarding of more than 150 external hires and 60 internal agency promotions
- Led OFCCP’s COVID-19 pandemic response, including tracking and reporting all COVID-19 confirmed and potential cases throughout the agency
- Ensured the agency procured sufficient COVID-related supplies in preparation for OFCCP’s return to on-premise work
- Developed the agency’s Safety and Health Onsite Investigation Plan that outlined safety protocols for onsite work, due to COVID-19
- Provided leadership across OFCCP to help the agency maintain employee engagement, safety, and continuity of operations during maximum telework posture
- Developed OFCCP’s Future of Work plan to facilitate a safe transition from maximum telework and a pre-pandemic work model to an environment with more workplace flexibilities and telework
Acting Deputy Director of National Operations, SES
Office of Federal Contract Compliance Programs (OFCCP)
06.2019 - 11.2019
- Company Overview: Department of Labor – Washington, DC
- Managed OFCCP operations consisting of nearly 500 FTE across the national office headquarters, 6 regional offices, and 48 field offices nationwide
- Worked closely with the OFCCP director to develop strategies to prevent discrimination in employment and facilitate proactive compliance with OFCCP regulations among federal contractors
- Provided leadership and supervision to three career Senior Executives and National Office Division Directors
- Devised and executed OFCCP’s 103 million dollar budget, which oversaw all contracting and procurement activities, and information technology infrastructure
- Served as the agency’s settlement official in all EEO and labor management-related matters
- Served as the agency’s front office lead for negotiating internally with Department of Labor entities and external stakeholders across the government to secure support for OFCCP’s priorities and initiatives
- Managed OFCCP’s national program operations, short and long-term strategic planning initiatives, quarterly performance management, staff development and training, and key stakeholder engagement
- Department of Labor – Washington, DC
- Managed the development of OFCCP’s Early Resolution Procedures (ERP) which allowed OFCCP and contractors with multiple establishments to cooperatively develop corporate-wide compliance with OFCCP’s requirements, reducing the length of compliance evaluations through early and efficient resolutions
- OFCCP’s shift to an enterprise approach resulted in record financial recoveries for the agency
- In FY 2019 alone, OFCCP recovered more than $40.5 million in back pay for 45,726 affected class members
- These settlements involve large, reputable contractors in various industries including technology and finance, and impact facilities corporate-wide
Chief of Staff, GS-15
Office of Federal Contract Compliance Programs (OFCCP)
01.2017 - 11.2019
- Company Overview: Department of Labor – Washington, DC
- Worked closely with the OFCCP director and deputy director to develop strategies to prevent discrimination in employment, and to facilitate proactive compliance with OFCCP regulations among federal contractors
- Rendered sound recommendations and led agency initiatives to support the Director’s vision and priorities
- Managed the day-to-day operations of the Office of the Director to ensure coverage of the front office and provide timely support to OFCCP management regarding high-priority initiatives, assignments, meetings, travel, etc
- Supported OFCCP's goals to continuously improve program operations, promote greater agency transparency and improve customer service which included responding to customer inquiries and representing the agency in telephone and personal contacts with officials throughout the department, as well as other federal agencies, beneficiaries, sovereign entities, such as states and municipalities, and private sector organizations
- Reviewed budget submissions at the department and Office of Management and Budget (OMB) levels
- Assessed resource requirements and allocations to meet annual operating plans and budgetary submissions
- Analyzed operating plans and budgetary strategies to determine the implications for OFCCP resource allocation
- Recommended budgetary development and planning changes that resulted in adjustments and the redefinition of overall program goals
- Department of Labor – Washington, DC
- Managed an agency-wide initiative to eliminate OFCCP’s aged cases by the end of the fiscal year
- By the end of FY2019, the agency’s aged case rate dropped from 30% to 17%, the lowest rate in the agency’s history
- Successfully led an agency-wide initiative in support of the Department of Labor’s IT Modernization and deployed OFCCP’s cloud-based compliance management system (CMS), which completely overhauled the agency’s case management system
- CMS addresses the challenges of case uniformity, security of sensitive information, version control, inter-regional collaboration, and efficiency of the agency’s quality assurance activities and deployment to OFCCP’s staff of roughly 500 employees
- Developed a reorganization proposal to address the Senate Appropriation Committee’s request, which included VERA and VSIP
- When the Department decided not to move forward with the proposal, developed an alternative plan, which positioned OFCCP to pivot and successfully fund major agency improvement projects
- Proposed a plan to achieve the Director’s priorities and initiatives without incurring additional costs or increasing the agency’s FTE during an agency hiring freeze
- Collaborated with the OFCCP leadership to rebuild its relationships with major federal contractor associations
Acting Director, Division of Policy and Program Development, SES
Office of Federal Contract Compliance Programs (OFCCP)
06.2019 - 09.2019
- Company Overview: Department of Labor – Washington, DC
- Assisted agency supervisors by managing a staff of approximately 23 employees engaged in substantive professional, technical, and administrative work
- Developed, formulated, and promulgated new and revised policies, regulations, and procedures
- Worked closely with the Office of the Solicitor to determine the program and legal implications of alternative policies, regulations, and procedures
- Managed the development, clearance, and issuance of OFCCP’s program directives system, and assured that all directives reflected current policies and procedures
- Managed the OFCCP training program, and rendered the development, delivery, and evaluation of all instructor-led and self-directed training classes
- Department of Labor – Washington, DC
- Oversaw the publishing of OFCCP’s Notice of Proposed Rulemaking for its religious exemption, which included the successful review and analysis of more than 30,000 public comments
- Managed the launch of OFCCP’s Contractor Assistance Portal, an online help desk to provide enhanced compliance assistance to federal contractors and stakeholders
Special Assistant to the Deputy Director (detail), GS-14
Office of Federal Contract Compliance Programs (OFCCP)
10.2016 - 01.2017
- Company Overview: Department of Labor – Washington, DC
- Collaborated with the agency’s Deputy Director to lead agency-wide, highly confidential initiatives to improve the agency’s evolution into a high-performing civil rights enforcement organization
- Department of Labor – Washington, DC
- Led the development of the 2017 presidential transition briefing materials and met with the president-elect’s landing team on behalf of the agency
- Drafted a high-level briefing book that described the agency’s structure, priorities, accomplishments, and challenges
- The Deputy Secretary complimented the agency on its briefing book, saying that it was thorough and well-written
- To improve employee engagement, developed an internal recognition program for the Deputy Director to acknowledge staff casework contributions
- Within the first 20 days of announcing the program, the Deputy Director received ten requests from regional directors
Program Analyst, GS-14
Office of Federal Contract Compliance Programs (OFCCP)
12.2011 - 10.2016
- Company Overview: Department of Labor – Washington, DC
- Developed, implemented, and led the agency’s nationwide outreach program, utilizing substantial knowledge and understanding of effective outreach strategies focusing on worker organizations
- Advised the OFCCP Director, Deputy Directors, and other senior-level officials on communication and outreach activities related to increasing equal employment opportunity (EEO) for workers
- Guided, supported, and monitored the outreach efforts conducted by the agency’s six regions
- Provided field staff with enforcement of compensation guidance, and other complex systemic discrimination investigations
- Presented analyses and recommendations to senior leadership to improve the outreach program and replicate effective outreach strategies
- Implemented outreach strategies and plans that were innovative and aligned with the agency’s enforcement priorities
- Analyzed quantitative and qualitative data related to OFCCP enforcement and outreach initiatives and advised senior policymakers on strategies to strengthen the protections of American workers
- Collaborated with the Chief Evaluation Office to design and implement survey instruments and demonstrations and briefed agency leadership on evaluation progress
- Collaborated with the Deputy Director to implement the agency’s multi-year Front-Line Manager Leadership Development Program
- Department of Labor – Washington, DC
- The program included in-person training sessions, coaching, resource sharing, peer-to-peer mentoring, and action learning activities
- Developed and implemented training material and opportunities for inter-regional collaboration for 80 managers
- Action learning was the most crucial component of the program as teams of managers worked together to find solutions to agency-wide organizational challenges, all while developing their leadership skills in the process
- Developed a methodology to create high-performing action learning teams, ensuring inter-regional representation that complimented team member strengths
- In 2013-2014, led a staff of six employees as the Outreach Director, and provided overall direction and guidance on the agency’s outreach program to ensure the agency met its outreach Operating Plan goals and objectives
Senior Analyst (detail), GS-14
Department of Labor
03.2016 - 07.2016
- Company Overview: Washington, DC
- Led a team of 12 Senior Executive Service (SES) leaders to conceptualize, design, and present to the Deputy Secretary of Labor, an initiative to increase participation in DOL’s Repository of Opportunities, Assignments, and Details (ROAD) Program nationwide by promoting underutilized short-term, project-based opportunities
- Developed a robust outreach and marketing campaign with useful tools to help managers embrace the new initiative
- The Department implemented the team’s recommendations and the ROAD program participation rate increased among DOL agencies
- Washington, DC
- Worked with the Partnership for Public Service to modify DOL’s four-day Leading@Labor program to incorporate a session on developing an innovative mindset
- The four-day Leading@Labor program is an intensive development program that reinforces and delves deeper into the concepts and competencies important to effective leadership
Equal Opportunity Specialist, GS-13
Office of Federal Contract Compliance Programs (OFCCP)
07.2006 - 12.2011
- Company Overview: Department of Labor – Washington, DC
- Led special projects and reviewed novel, complex, and controversial issues flagged by senior officials as having potential national implications
- For example, led accountability reviews of the agency’s regional and field office program operations
- These reviews provided programmatic and administrative recommendations which senior leadership continues to implement
- Drafted policy directives to implement nationwide enforcement program requirements
- Worked at a district office to gain field experience conducting evaluations of federal contractors to ensure compliance with EEO laws and affirmative action obligations
- Provided sound technical assistance, one-on-one to Congressional staffers, and large audiences during contractor-focused workshops held at national conferences
- Department of Labor – Washington, DC
- Led quality audits and multiple National Office comprehensive studies and evaluations which resulted in agency leadership revising performance standards, implementing personnel changes, and issuing directives
- Developed the Active Case Enforcement Directive and successfully provided training to over 200 OFCCP compliance officers and the general public
- The Directive completely overhauled how the agency conducted compliance evaluations to more effectively utilize its resources and strengthen its enforcement efforts
Education
Masters of Public Administration -
Howard University
Bachelor of Arts - Sociology
Dartmouth College
Skills
- People management
- Operations management
- Project management
- Team management
- Strategies and goals
- Project coordination
- Staff management
- Organizational development
- Goal setting
- Budget control
- Budget management
- Change management
- Business planning
- Staff development
- Issues resolution
- Negotiation
- Program management
- Financial reporting
- Government relations
- Business administration
- Contract management
- Logistics management
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Leadership development
- Analytical thinking
- Conflict resolution
- Performance management
Training
- Executive Development Program, U.S. Department of Labor, 05/01/23
- Leadership for a Democratic Society, Federal Executive Institute, 03/01/18
- Excellence in Government Fellows Program, Partnership for Public Service, 08/01/17
Timeline
Director, Division of Management & Administrative Programs, SES
Office of Federal Contract Compliance Programs (OFCCP)
11.2019 - Current
Acting Deputy Director of National Operations, SES
Office of Federal Contract Compliance Programs (OFCCP)
06.2019 - 11.2019
Acting Director, Division of Policy and Program Development, SES
Office of Federal Contract Compliance Programs (OFCCP)
06.2019 - 09.2019
Chief of Staff, GS-15
Office of Federal Contract Compliance Programs (OFCCP)
01.2017 - 11.2019
Special Assistant to the Deputy Director (detail), GS-14
Office of Federal Contract Compliance Programs (OFCCP)
10.2016 - 01.2017
Senior Analyst (detail), GS-14
Department of Labor
03.2016 - 07.2016
Program Analyst, GS-14
Office of Federal Contract Compliance Programs (OFCCP)
12.2011 - 10.2016
Equal Opportunity Specialist, GS-13
Office of Federal Contract Compliance Programs (OFCCP)
07.2006 - 12.2011
Bachelor of Arts - Sociology
Dartmouth College
Masters of Public Administration -
Howard University
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