Kelley Kathke
Salesforce Administrator & Operations, Data Strategy Management
Lockport,NY
Summary
Results-driven Salesforce Administrator and Operations Specialist with over 20 years of experience in diverse professional and corporate settings. Seeking a challenging role to leverage my expertise in CRM management, employee-facing application administration, operations management and support, data strategy, project management, and retail management.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Salesforce Administrator, Operations & Data Strategy Management
DemandZEN
5 2020 - Current
- Successfully managed a team of developers in the merging of two CRM instances
- Created a more efficient, cost-effective platform, resulting in a $20,000 savings, while also preserving the integrity of data and maintaining employee production
- Created & assigned tasks, monitored & enforced deadlines
- Conducted daily/weekly team meetings, provided feedback and implemented process improvements
- Analyzed workflow process & user interfaces, documented roadblocks, and created solutions, increasing production
- Maintain employee facing platforms by creating and managing workflows, developing efficient layouts, facilitating user access & security, monitoring usage, reporting, and dashboard creation
- Improve functionality of company platforms & resolve technical issues
- Document company and employee metrics weekly for submission to the executive team and propose/implement improvements
- Observe employee processes in real time
- Provide suggestions for improvement, address production concerns, and implement modifications as needed
- Analyze, enhance, and recycle data to improve accuracy and efficiency.
Owner/Operator
DC Janitorial Service
10.2016 - Current
- Securing commercial contracts, invoicing and business management with Quickbooks, employee training and performance review.
Accounts Payable
Gross Polowy LLC
10.2019 - 03.2020
- Auditing/preparing/requesting invoices
- Expediting payment, online banking, daily account balancing
- Creating and maintaining weekly Excel spreadsheets for reporting.
Payroll Specialist/Online Specialist
Paychex
01.2016 - 03.2017
- Input and process company payroll daily
- Employee & employer related inquiry, technical support, inbound/outbound calling, minor tax related support.
Bartender, server, hostess
Wagner's Restaurant
04.2012 - 03.2013
- Provide patrons quality service with speed and accuracy
- Coordinating reservations, addressing customer concerns, collaborating with service and kitchen staff to ensure efficiency, cash handling.
Education
Associate of Arts - Business Administration And Management
Niagara County Community College
Sanborn, NY 09.2014 - 12.2015
Skills
Salesforce Administration
Systems administration
Report building
Salesforce Customization
Promotes collaboration and provides encouragement
Strong drive to learn and develop
Value of integrity and discrepancy
Well-developed communication skills, both verbal and written
Attention to detail
Leadership abilities
Interpersonal skills
Proficient technical knowledge
Retail Management
Accounts Payable
Payroll
Google Drive
Microsoft Office Suite
Employee-Facing Application Administration
Operations Management and Support
Project Management
Data Strategy
CRM Management
Salesforce Administration
Platformexperience
- Salesforce
- Zapier
- Hubstaff
- Zoominfo
- Paylocity
- Docusign
- Quickbooks
- Microsoft Office
- Google Drive
- Company-specific databases (GPS, Paychex systems, FNB banking systems)
- MICROS
References
Available upon request
Timeline
Accounts Payable
Gross Polowy LLC
10.2019 - 03.2020
Owner/Operator
DC Janitorial Service
10.2016 - Current
Payroll Specialist/Online Specialist
Paychex
01.2016 - 03.2017
Associate of Arts - Business Administration And Management
Niagara County Community College
09.2014 - 12.2015
Bartender, server, hostess
Wagner's Restaurant
04.2012 - 03.2013
Salesforce Administrator, Operations & Data Strategy Management
DemandZEN
5 2020 - Current
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