Kelley Kernicky
Malvern,PA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal and customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Sr. IT Manager
Title Alliance Ltd.
Media, PA
09.1992 - 06.2023
- Led a monumental initiative to implement Microsoft Office 365, skillfully navigating through differing opinions and complexities, ultimately achieving a successful outcome with minimal disruption to daily operations.
- Updated project plans based on changing objectives, specifications and staff availability.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Provided company users with tech support for IT problems and account maintenance.
- Trained staff members on various aspects of computer usage and software applications.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Controlled operational IT budget and expenditures within department parameters.
- Developed data security and disaster recovery procedures.
- Provided technical support to end users on a variety of issues.
- Met with users, vendors and technicians to determine computing requirements.
- Procured IT resources for strategic and operational computing requirements.
- Analyzed user needs and developed specifications for new systems or modifications.
- Monitored system performance and identified areas for improvement.
- Recruited, trained and supervised IT department staff.
- Established security protocols to protect data from unauthorized access or modification.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
Senior IT Manager
Title Alliance LTD
- Expertly managed ongoing operations of the Information Technology Department, ensuring timely access to information and service systems, as well as accurate processing of transactions and generation of management reports
- Provided invaluable support in strategic and annual business planning initiatives
- Collaborated with Senior Management and outside consultants to analyze technology developments, business trends, and existing systems performance indicators, while also assessing staff service requirements to assist in preparing comprehensive strategic business and information technology plans for the Company
- Demonstrated utmost thoroughness and accuracy in conducting research and gathering information to formulate business plans and establish performance standards for the organization
- Successfully applied suggested technologies and systems projects, ensuring a favorable cost:benefit ratio
- Continuously monitored and reviewed the performance of current systems and information management capabilities in alignment with the evolving needs of Company staff
- Developed comprehensive systems update/development plans and schedules for the fiscal year, while suggesting appropriate resource assignments and priority rankings for each project
- Monitored the performance of project teams against established work plans
- Ensured the efficiency and service levels of daily operations through proactive monitoring
- Conducted periodic user surveys to gauge the effectiveness of IT services
- Established and maintained a robust disaster recovery plan for IT
- Managed and maintained all domains for the Company's offices, including adding, renewing, and cancelling as necessary
- Regularly monitored and reported on licenses for all applications and domains, ensuring compliance
- Provided miscellaneous IT support, including assistance with office startups and closures.
Education
Bachelor's Degree - Management Information Systems
St. Joseph's University
05.1998
Skills
- Project Management
- Team Leadership
- IT Strategy
- Vendor Management
- Leadership
- Strategic planning
- Problem-solving
- Team management
- Technical expertise
- Communication
- Information Confidentiality
- Team Collaboration
- Disaster Recovery
- Technical Troubleshooting
- Change Management
- Application Support
- Documentation and Reporting
- Project Planning
- Operational Reporting
- User Support
Timeline
Sr. IT Manager
Title Alliance Ltd.
09.1992 - 06.2023
Senior IT Manager
Title Alliance LTD
Bachelor's Degree - Management Information Systems
St. Joseph's University
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