Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelley Kolk

Concord,Ohio

Summary

Dynamic Account Administrator with a proven track record at Buckeye Rubber and Packing, excelling in order processing and customer service. Recognized for enhancing team collaboration and problem-solving skills, while consistently delivering exceptional results. Adaptable and reliable, I thrive in fast-paced environments, ensuring efficiency and accuracy in all tasks.

Overview

12
12
years of professional experience

Work History

Account Administrator

Buckeye Rubber and Packing
01.2023 - Current
  • Managed multiple high-profile accounts simultaneously, maintaining a high level of attention to detail and organization.
  • Provided ongoing support to sales teams in developing proposals, quotes, and presentations for prospective clients.
  • Coordinated communication between sales and production teams to ensure accuracy of orders.
  • Oversaw documentation processes for contracts, invoices, and shipping confirmations.
  • Trained new staff on account administration protocols and software applications.
  • Conducted regular audits of account records to maintain data integrity and compliance.
  • Collaborated with finance department to reconcile discrepancies in billing statements.
  • Implemented tracking systems for order fulfillment, improving response times for clients.
  • Monitored client accounts for potential issues, proactively addressing concerns before they escalated.
  • Enhanced client satisfaction with timely resolution of inquiries and effective communication.

Bartender

Winking Lizard Tavern
10.2013 - Current
  • Crafted and served beverages, ensuring quality and presentation met customer expectations.
  • Maintained cleanliness and organization of bar area, promoting efficiency during peak hours.
  • Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
  • Trained new staff on drink preparation techniques and customer interaction standards.
  • Implemented upselling strategies to enhance customer experience and increase sales volume.
  • Collaborated with kitchen staff to coordinate timely delivery of food and beverage orders.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

College Preparation

Mentor High School
Mentor, OH

Skills

  • Order processing
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Critical thinking
  • Excellent communication
  • Adaptability and flexibility

Timeline

Account Administrator

Buckeye Rubber and Packing
01.2023 - Current

Bartender

Winking Lizard Tavern
10.2013 - Current

College Preparation

Mentor High School

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