Kelley Lackey

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• Controlled reduction of loss inventory by protecting company assets.
• Implemented loss prevention strategies and programs to minimize shrinkage.
• Kept patrons and employees safe and from criminal activity.
• Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Moved furniture for cleaning and set up for special events.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted available products and services to customers during service, account management, and order calls.
• Managed timely and effective replacement of damaged or missing products.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.