Kelley Lambert
Specialty Operations Manager
Leominster,MA
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Specialty Operations Manager
Simply Dental Management
Hopkinton, MA
07.2022 - 01.2025
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Presented performance and productivity reports to supervisors.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Delegated work to staff, setting priorities and goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Office Manager
Nashoba Family Dental
Littleton, MA
06.2021 - 06.2022
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained filing system for records, correspondence and other documents.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - Business Administration and Management
South Puget Sound Community College
Olympia, WASome College (No Degree) - Liberal Arts
San Antonio College
San Antonio, TXSkills
- Production
- Marketing
- Health and safety compliance
- Performance reporting
- Performance monitoring
- Cross-functional collaboration
- Staff training
- Project leadership
- Strategic planning
- Troubleshooting and problem solving
- Regulatory compliance
- Client relations
- Employee motivation
- Business and operations management
- New product introductions strategies
- Client relationships
- Communication improvements
- Planning and implementation
- Business strategy development
- Superb time management skills
- Customer relationship management
- Change management
Affiliations
- Travel
- Books
- Cooking
- Hiking
- Photography
- Animals
Certification
CPR Certified
Languages
English
Professional
Websites
Custom
- Special Olympics
- Trail Steward
- Australian Shepherd Rescue
- Support St. Jude's, Mike Rowe Foundation, Wounded Warrior Project
References
References available upon request.
Timeline
Specialty Operations Manager
Simply Dental Management
07.2022 - 01.2025
Office Manager
Nashoba Family Dental
06.2021 - 06.2022
CPR Certified
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University
Some College (No Degree) - Business Administration and Management
South Puget Sound Community College
Some College (No Degree) - Liberal Arts
San Antonio College
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