Kelley Lee

Family Dollar

04.1994 - Current

Supervised 20 locations to enforce high-quality standards of operation.
Built positive and productive relationships with store and field leadership.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Generated financial and operational reports to assist management with business strategy.
Optimized in-store merchandising and monitored inventory availability to increase sales.
Optimized team performance with newly implemented sales and merchandising procedures.
Held meetings with director to identify techniques to overcome sales obstacles.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
Developed sales strategy based on research of consumer buying trends and market conditions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Modeled best practices for sales and customer service.
Coordinated with other district managers to actualize performance improvement strategies.