Kelley L Eiting
Kaukauna,WI
Summary
Trusted analyst bridges business and IT roles through use of strong problem solving, decision making and sound judgement and analyzing skills. Multitasker and self-starter focused on team collaboration. Detailed and results-driven professional with strong business and technical skills. Builds strong relationships with business partners and effectively communicates with multiple levels of management and staff, from senior level to end-user level. Inquisitive and quick learner on system applications and technical data. Excellent team collaborator, strong communicator, relationship builder and thrives in fast-paced environment.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Customer Issue Representative
Thrivent Financial
Support Representative Life and Health Processing
Thrivent Financial
Customer Service/ Teller, IRA specialist
East Wisconsin Savings Bank
Sr Systems Platform Administrator
Thrivent Financial
01.2023 - Current
- Work and problem solve with peers, software vendors and platforms to translate customer needs into technical solutions. Responsible for the control of technical configuration of technical vendor assets by applying processes for documentation, change control management, reconfiguration and data management.
- Responsible for understanding vendor capabilities to best leverage the technology to deliver on business objectives. A solid understanding in vendor upgrades for impacts, configuring the system to deliver value, maintaining technical implementation and recommending improvements or features.
- A solid understanding in vendor upgrades for impacts
- Configuring the system to deliver value
- Maintaining technical implementation and recommending improvements or features
- Tested vendor updates and technology.
Lead IT Business System Analyst
Thrivent Financial
01.2020 - 01.2023
- Bridged business and IT by taking business rules and creating technical specifications for developers to code with ease and assurance all business rules were being met. Working as scrum development team member, using Agile methodology for new products and interface development. Mentoring scrum team members on business rules to ensure design and data requirements are defined. Support daily operations.
- Analyzing and understanding the business problem/need
- Bridging people, process and technology.
- Analyzing industry standards and technology to assist in providing solutions.
- Create connections between business needs to the possible use of existing technology.
- Facilitating the successful implementation of the product, service or end result of a project.
- Creating artifacts to define processes, technical requirements, testing plans, documentation, etc.
- Organizing deliverables to timelines and project plans.
- Serving as the liaison between technology and the business lines regarding new business solutions or enhancements to existing business solutions.
- Obtaining and utilizing business acumen coupled with technical knowledge in the identification of viable solutions.
- Collaborating with all levels of business and information technology teams to perform analysis, debugging, configuration, testing, and maintenance for existing and new technology solutions.
- Providing needs assessments and cost/benefit analysis to align the technology of the company with business strategies.
- Utilizing strong communication skills to review artifacts, lead discussions, collaborate on development, and drive to results.
- Utilizing a fundamental troubleshooting process to assist in identifying solutions or help with development
Business System Analyst
Thrivent Financial
01.2016 - 01.2020
- Successfully deliver moderately to highly complex projects. Working as scrum development team member, using Agile methodology for new product and interface development. Mentoring scrum team members on business rules to ensure design and data requirements are defined. Support daily operations.
- Defined scope, objectives, timelines and requirements on medium to high complex, profile projects.
- Provided case consultation on complex and escalated cases, providing direction to peers for positive outcome to members.
- Demonstrated the complexities of Business system analyst workload by tackling new system and business processes wherever needed.
- Analyzed and initiated business process improvements across field compensation, researching system issues to identify and develop best solution for resolution.
- Provided business Subject Matter Expertise (SME), supporting creation of accurate test cases.
- Influenced others by supporting and adapting to change and work direction in fast-paced projects.
- Maintained professional and technical knowledge by attending educational workshops and establishing personal networks across organization.
Associate Business System Analyst
Thrivent Financial
01.2014 - 01.2016
- Worked with cross-functional business project teams, successfully delivering new product in company record time frame.
- Defined scope, objectives, timelines and requirements on medium to high complex, profile projects.
- Worked as a “lead” role on a mutual fund project to implement a new product and commission schedule.
- Maintained professional and technical knowledge by attending educational workshops and establishing personal networks across organization.
Field Compensation Care Professional
Thrivent Financial
01.2009 - 01.2014
- Primary contact for field members and home office personnel on Financial Professional revenue, commissions, incentives and production credit issues.
- Provided guidance and training to field members and home office personnel on new compensation model.
- Maintained money movement rules and risk replacement guidelines on weekly basis.
- Mentored other Field Compensation Care Professionals, safeguarding consistent and accurate learnings of role.
Education
University of Wisconsin-Milwaukee
Skills
- SQL Developer
- Excel
- PowerPoint
- Word
- Visio
- Postman
- Microsoft SQL
- IntelliJ
- AI
- Automated testing
Certification
MG Rush Fast Professional Leadership
Timeline
Sr Systems Platform Administrator
Thrivent Financial
01.2023 - Current
Lead IT Business System Analyst
Thrivent Financial
01.2020 - 01.2023
Business System Analyst
Thrivent Financial
01.2016 - 01.2020
Associate Business System Analyst
Thrivent Financial
01.2014 - 01.2016
Field Compensation Care Professional
Thrivent Financial
01.2009 - 01.2014
Support Representative Life and Health Processing
Thrivent Financial
Customer Service/ Teller, IRA specialist
East Wisconsin Savings Bank
Customer Issue Representative
Thrivent Financial
University of Wisconsin-Milwaukee
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