KELLEY LEONARD
Escondido,United States
Summary
An enthusiastic job seeker with three years experience in customer service. Dedicated to addressing guest requests and problems to maintain high satisfaction. Detail-oriented and punctual with good teamwork abilities. Focused on exceeding performance and productivity targets. As well as resolving issues, answering customer questions, and reliability.
Overview
3
3
years of professional experience
Work History
Housekeeping Aid/ Runner
Hyatt Vacation Club At The Welk
Escondido, United States
05.2023 - Current
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift
- Assisted in stocking shelves with inventory as needed
- Checked orders against invoices to ensure accuracy prior to delivery
- Operated vehicles according to applicable laws and company policies
- Organized the storeroom to ensure a safe working environment
- Organized warehouse shelves for efficient stocking of items
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team
- Reduced complaints by addressing guest concerns promptly and professionally.
Style Consultant/ Cashier
Target Escondido
Escondido, United States
06.2021 - 03.2023
- Greeted all guests with a warm smile and asked open-ended questions to understand guests' needs better
- Operated cash register to collect and authorize payments of guests
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Checked personal identifications during alcohol and tobacco sales
- Kept the apparel section neat and organized by folding clothing on proper shelves and hanging up clothing on proper racks
- Interacted with guests to assist in selecting and locating merchandise
- Preserved the outlook of the store by dusting, styling mannequin designs, cleaning, and restocking merchandise
- Maintained loss prevention standards by monitoring and observing guests on the sales floor.
Apparel Associate
Walmart San Marcos
San Marcos
01.2021 - 06.2021
- Welcomed customers and helped determine their needs
- Maintained a professional demeanor while handling customer calls
- Greeted callers and identified their needs quickly and accurately.
- Displayed and organized products in-store to help customers locate products easily
- Set up dressing rooms as customers shopped to increase the number of selections and make the experience more enjoyable
- Maintained inventory by stocking shelves, pricing items, and placing products on display
- Cleaned, closed, and secured the store at the end of the shift
Education
High School Diploma -
Fallbrook High School/ Ivy High School
06.2017
Skills
- Call handling
- Customer Service
- Computer Skills
- Communication Skills
- Mac OS
- Microsoft Office
- Ability to Multitask
- Effective Time Management
Hobbies and Interests
- Reading
- Photography
- Music
- Travel
References
References available upon request.
Timeline
Housekeeping Aid/ Runner
Hyatt Vacation Club At The Welk
05.2023 - Current
Style Consultant/ Cashier
Target Escondido
06.2021 - 03.2023
Apparel Associate
Walmart San Marcos
01.2021 - 06.2021
High School Diploma -
Fallbrook High School/ Ivy High School
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