Kelley Leonard
Escondido,CA
Summary
With a proven track record at the San Diego Humane Society, I excel in VIP guest handling and demonstrate strong empathy, enhancing guest satisfaction. My expertise includes efficient problem-solving and exceptional communication, significantly improving service delivery. Skilled in both guest relations and inventory management, I consistently contribute to positive outcomes and heightened customer experiences.
Overview
4
4
years of professional experience
Work History
Guest Relations Associate
San Diego Humane Society
07.2024 - Current
- Assisted with the intake of stray animals and owner surrenders, ensuring proper documentation and care.
- Helped reunite lost animals with their owners, managing lost and found reports and coordinating reunifications.
- Processed paperwork for the Community Cat Program, maintaining accurate records for TNR efforts.
- Answered phone calls and emails, providing information on stray animals, lost pets, and available services.
- Performed data entry, logging intake details, owner contact information, and lost pet statuses.
- Provided excellent customer service, assisting the public with questions about animal welfare and community programs.
Housekeeping Aid/ Runner
Hyatt Vacation Club At The Welk
04.2023 - 06.2024
- Prioritized tasks based on urgency and importance, optimizing productivity levels consistently during shifts.
- Supported efficient inventory management by stocking shelves as needed, ensuring availability and accessibility of products.
- Ensured safe working environment by organizing storeroom and implementing safety protocols.
- Maintained high cleanliness standards through regular inspections of guest rooms and public spaces.
- Contributed to team performance by training new hires on housekeeping standards and procedures.
- Improved guest satisfaction by promptly addressing and resolving guest concerns and complaints in professional manner.
Style Consultant/ Cashier
Target
05.2021 - 02.2023
- Warmly greeted, engaged guests, used open-ended questions to assess and fulfill needs promptly.
- Managed cash transactions with precision, efficiency, ensuring accurate payment processing, authorization.
- Handled incoming calls professionally, efficiently routed inquiries to appropriate departments, individuals.
- Maintained consistently professional demeanor during all customer interactions, phone calls.
- Facilitated seamless communication by swiftly transferring calls to relevant departments as required.
- Ensured compliance with security protocols by diligently verifying personal identifications during transactions.
Apparel Associate
Walmart
12.2020 - 05.2021
- Welcomed, assisted visitors, ensured positive first impression, addressed inquiries promptly.
- Managed incoming calls, directed to appropriate departments or personnel efficiently, accurately.
- Maintained professional demeanor during customer interactions, in person, over the phone.
- Organized, maintained reception area to facilitate welcoming, organized environment.
- Supported inventory management, tracked office supplies, notified of shortages.
- Closed, secured reception area daily, ensured compliance with security protocols.
Education
High School Diploma -
Ivy High School
Fallbrook01-2017
Skills
- VIP guest handling
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
Timeline
Guest Relations Associate
San Diego Humane Society
07.2024 - Current
Housekeeping Aid/ Runner
Hyatt Vacation Club At The Welk
04.2023 - 06.2024
Style Consultant/ Cashier
Target
05.2021 - 02.2023
Apparel Associate
Walmart
12.2020 - 05.2021
High School Diploma -
Ivy High School
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