Summary
Overview
Work History
Education
Skills
Employee of the Year
Timeline
Generic

Kelley Luttrell

Gilbert,AZ

Summary

Experienced professional prepared to contribute to dynamic organization. Proven track record of optimizing vendor partnerships and streamlining procurement processes. Known for adaptability in fast-paced environments, leveraging negotiation and relationship-building skills.

Knowledgeable with solid background in managing vendor relationships and ensuring quality results. Successfully negotiated contracts and facilitated smooth supply chain operations. Demonstrated ability to manage multiple vendors while maintaining effective communication and collaboration.

Overview

22
22
years of professional experience

Work History

Vendor & Facilities Manager

Romulus Restaurant Group
10.2012 - Current
  • Vendor and Facilities Manager for over 120 restaurants across the country
  • Currently manage roughly 50-60 emails, calls, and texts per day, to resolve issues and help when I am needed from onboarding new vendors to a point of escalation.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Negotiated and managed favorable and competitive contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
  • Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to our restaurants.
  • Conducted market analysis to identify potential new products or services for company.
  • Established long-term relationships with key clients by maintaining respectful yet competitive relationships.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, by being a point of escalation, resolving issues and reaching mutual conclusions.
  • Identified new business opportunities through networking at trade shows and through peer franchisees.
  • Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers while achieving cost effective terms and conditions.
  • Investigated problems and determined appropriate remedies.
  • Evaluated vendor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.

Server Trainer/Store Opener

Romulus Restaurant Group
01.2003 - 01.2009
  • Have mentored and trained hundreds of new hires through the training process, ensuring they became productive team members quickly and efficiently, while adhering to and understanding restaurant procedures, menu items, and performance strategies.
  • Trained servers on addressing customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards as well as cleanliness standards, and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Provided exceptional customer service experiences through attentive listening, problem-solving skills, ensuring high levels of repeat business from loyal patrons.
  • Facilitated open lines of communication among team members, fostering a strong sense of teamwork and camaraderie, while supporting server learning and comprehension.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Associate of Arts - Business

University of Phoenix
Tempe, AZ
10-2021

High School Diploma -

Valley Christian High School
Phoenix, AZ
05-2000

Skills

  • Issue resolution
  • Vendor evaluation
  • Relationship building/management
  • Contract negotiations
  • Adaptability and flexibility
  • Analytical and problem solving thinking and capabilities
  • Self motivation

Employee of the Year

I was voted for and awarded RSC (Romulus Support Center) Employee of the year. This vote is cast by upper and C-Level Management each year, out of our entire office staff, to determine who will be rewarded with Employee of the Year.

Timeline

Vendor & Facilities Manager

Romulus Restaurant Group
10.2012 - Current

Server Trainer/Store Opener

Romulus Restaurant Group
01.2003 - 01.2009

Associate of Arts - Business

University of Phoenix

High School Diploma -

Valley Christian High School

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Kelley Luttrell