Kelley Mackaig
Chandler,AZ
Summary
Hardworking entrepreneur with expertise in small business ownership with an aptitude for managing multiple priorities to meet company goals. Dedicated and enthusiastic team player with a hardworking nature, clean driving record with lots of experience in managing multiple priorities to meet and surpass company goals. Organized and dependable with a positive attitude and a high aptitude for team building, leading and motivating with proven skills in establishing rapport with clients.
Overview
26
26
years of professional experience
Work History
Small Business Owner
Shabby Roses, Inc.
2013.05 - Current
- Planned and directed all company's functions ensuring efficient/effective utilization of corporate resources
- Established and integrated functional strategies utilizing business expertise to reach financial/operational goals and objectives
- Developed sales and marketing plans and programs for company
- Analyzed market trends and statistics to determine potential of growth
- Conducted competitor and keyword research to develop strategies to increase traffic through various SEO techniques
- Oversee dispatching, routing, tracking and shipping activities to establish and maintain safe, prompt and accurate delivery of products
- Analyzed third-party data and investigated new growth opportunities
- Directed product development using in-depth knowledge of vendor landscape and industry insight
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
Administrative Assistant
First American CREDCO
2000.01 - 2002.01
- Prepared, recorded, checked over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant material
- Answered telephone and electronic enquiries and forwarded telephone calls and messages to appropriate persons
- Set-up and upheld manual and automated information filing systems
- Scheduled and verified appointments and meetings of managers
- Compiled data, statistics and supplementary information to maintain research activities
- Analyzed third-party data and investigated new growth opportunities
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission
- Initiated market research studies and analyzed findings.
Insurance Customer Service Representative
GEICO Direct
1999.01 - 2000.01
- Reviewed personal and commercial insurance policies and maintained Agency Management System
- Handled cash, checks, credit card payments, claims, and billings and updated consumer insurance information
- Calculated quotes and educated potential clients on insurance options
- Effectively managed high-volume of inbound and outbound customer calls
- Accurately documented, researched and resolved customer service issues
- Mastery of customer service management systems and databases
- Met or exceeded service and quality standards every review period
- Addressed and resolved customer product complaints empathetically and professionally
Assistant Manager
Advance America
1998.01 - 1999.01
- Maintained employee files and process all new hire paperwork according to company timeline
- Led team in collecting Past Due, Non-Sufficient Funds (NSF), Write Offs, and perform field calls
- Increased profits by 60% in one year through restructure of business line
- Implemented marketing strategies which resulted in 12% growth of customer base
- Supported Chief Operating Officer with daily operational functions
- Analyzed departmental documents for appropriate distribution and filing
- Recommended loan approvals and denials based on customer loan application reviews
- Earned management trust by serving as key holder, responsibly opening and closing store
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Set up and explained new membership contracts.
- Developed strong working relationships with staff, fostering positive work environment.
Education
Diploma -
El Capitan High School
Lakeside, CA01.1998
Skills
- Business Planning, Strategy and Execution
- Company Operations and Directives
- Contract Management
- Key Partnership Development
- Multi-Site Operations Expert
- Web-Based Reporting Tools
- Product Development / Branding
- Customer Targeting
- E-commerce Proficient
- Sales Pipeline Management
- Partnership Development
- Customer Relations
- Database Maintenance
- Contract Negotiation
- Microsoft Office Suite Expert
Phone
(619) 749-1330, (619) 713-4075
Timeline
Small Business Owner
Shabby Roses, Inc.
2013.05 - Current
Administrative Assistant
First American CREDCO
2000.01 - 2002.01
Insurance Customer Service Representative
GEICO Direct
1999.01 - 2000.01
Assistant Manager
Advance America
1998.01 - 1999.01
Diploma -
El Capitan High School
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