Kelley Malone
Coral Springs,FL
Summary
Accomplished Vice President of Operations at MHM, recognized for expertise in revenue management and strategic leadership across diverse properties. Successfully directed the opening of 14 hotels, achieving significant RevPAR growth and operational efficiency. A history of driving business development initiatives and fostering cross-functional collaboration to enhance profitability and elevate guest satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Vice President of Operations
MHM
Miami
01.2020 - Current
- Design and execute comprehensive revenue strategies for the hotel portfolio, including dynamic pricing, inventory control, and channel management to maximize revenue
- Oversee and guide the external Revenue Managers to ensure alignment with corporate revenue goals, including setting performance targets and monitoring outcomes
- Develop and implement strategic initiatives across all brands to drive revenue growth and market share, incorporating brand-specific strategies as needed
- Conduct thorough analysis of market conditions, competitor performance, and customer trends to identify opportunities for revenue enhancement and strategic adjustments
- Develop accurate revenue forecasts and budgets based on historical data, market trends, and strategic initiatives, adjusting plans as necessary to achieve financial objectives
- Ensure optimal use of revenue management systems and tools, evaluating their effectiveness and implementing enhancements to support revenue strategies
- Work closely with Sales and Operations departments to integrate revenue management strategies with overall business objectives, including marketing campaigns and operational initiatives
- Prepare and present detailed reports on revenue performance, market insights, and strategic recommendations to senior leadership, including monthly and quarterly performance reviews
- Lead, mentor, and develop GMs and Directors of Sales, providing guidance, support, and professional development to ensure high performance and team cohesion
- Stay updated of industry trends, technological advancements, and best practices in revenue management, driving continuous improvement and innovation to maintain competitive advantage
- Regularly review and analyze revenue metrics and KPIs to assess performance, identify areas for improvement, and implement corrective actions as needed
- Directed the successful opening of 14 ground-up hotels and the completion of several Property Improvement Plans (PIPs), resulting in enhanced operational efficiency and guest satisfaction
- Led cross-functional teams to achieve the Lighthouse Award and Hotel Opening of the Year, underscoring exceptional leadership and operational excellence
- Championed revenue management strategies, optimizing pricing, inventory control, and availability to drive RevPAR growth and maximize profitability
- Collaborated with revenue management teams to develop and implement rate structures, promotional strategies, and length-of-stay policies to optimize room revenue and ADR
- Conducted regular financial reviews, tracking performance against forecasts and adjusting strategies to meet financial targets
- Managed capital improvement projects, ensuring alignment with organizational goals to enhance property standards and operational capabilities
- Hosted weekly management calls to review hotel performance, staffing levels, guest feedback, and budget alignment
Regional Director of Operations
MHM
Miami
01.2014 - 01.2020
- Promoted to Vice President of Operations based on exemplary performance and success in overseeing the operational performance of multiple properties
- Managed operations for a portfolio of hotels, driving revenue growth and improving guest satisfaction through streamlined processes and enhanced service delivery
- Led revenue management initiatives, employing advanced yield management techniques to optimize room pricing and occupancy rates
- Spearheaded sales and marketing strategies that contributed to substantial revenue growth and increased market share
Area General Manager
Hospitality America
Fort Lauderdale
01.2009 - 01.2014
- Managed daily operations for both full-service and select-service hotels, ensuring top-tier guest service and compliance with brand standards
- Led revenue management strategies focused on maximizing ADR and occupancy through strategic pricing, inventory control, and demand forecasting
- Consistently exceeded revenue and guest service performance targets, contributing to improved financial outcomes and enhanced guest experiences
- Developed and implemented comprehensive sales and marketing strategies, driving increased revenue and market share
Internal Audit
Wayne Huizenga Enterprises
Regional Revenue Manager
John Q. Hammons
College Program
Walt Disney World
Education
Master of Business Administration - Focus on International Business
Dartmouth College, Tuck School of Business
01.2002
Bachelor’s Degree - Business Management & Political Science
University of Central Florida
Orlando, FL01.1998
Skills
- Revenue Management
- Leadership and Team Management
- Strategic Planning
- Effective Presentation Delivery
- Strategic Problem-Solving
- Adaptability
- Strategic planning and execution
- Leadership training
- Cost analysis and savings
- Purchasing and planning
- Business administration
- Performance analysis
- Business development
- Growth management
- Budget control
- Operations oversight
- Organizational development
- Cross-functional team management
Affiliations
Member, American Hotel and Lodging Educational Institute (AHLEI)
Certification
- Certified Hotel Administrator (CHA)
- Certified Revenue Management Executive (CRME)
- Certified in GRO, Rate & Inventory, One Yield vs 2, Marsha
- Certified in Hilton and Marriott General Manager Classes
Accomplishments
- Lighthouse Award Winner: Led the team to achieve this prestigious award for exceptional operational performance and superior guest service.
- Hotel Opening of the Year: Successfully opened multiple hotels, receiving industry recognition for excellence in execution and guest experience.
- Revenue Management Excellence: Developed and implemented revenue management strategies that consistently delivered superior financial performance, optimizing rate structures and maximizing RevPAR.
- Ground-Up Hotel Openings: Managed 14 new hotel openings, ensuring on-time, within-budget completion and seamless operational transitions.
- Capital Improvement Projects: Led numerous PIPs and renovation projects that resulted in enhanced property standards, guest satisfaction, and profitability.
Otherrelevantexperience
- Internal Audit, Wayne Huizenga Enterprises
- Regional Revenue Manager, John Q. Hammons
- College Program, Walt Disney World
References
References available upon request.
Timeline
Vice President of Operations
MHM
01.2020 - Current
Regional Director of Operations
MHM
01.2014 - 01.2020
Area General Manager
Hospitality America
01.2009 - 01.2014
Internal Audit
Wayne Huizenga Enterprises
Regional Revenue Manager
John Q. Hammons
College Program
Walt Disney World
- Certified Hotel Administrator (CHA)
- Certified Revenue Management Executive (CRME)
- Certified in GRO, Rate & Inventory, One Yield vs 2, Marsha
- Certified in Hilton and Marriott General Manager Classes
Master of Business Administration - Focus on International Business
Dartmouth College, Tuck School of Business
Bachelor’s Degree - Business Management & Political Science
University of Central Florida
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