Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KELLEY MANESS

KELLEY MANESS

Kearney,MO

Summary

Experienced with identifying growth opportunities and building strategic partnerships. Utilizes negotiation and market analysis to drive business initiatives. Track record of leveraging client relationships and strategic planning to achieve business objectives.

Overview

19
19
years of professional experience

Work History

Business Development Consultant

Missouri Hospice and Palliative
07.2023 - Current
  • Met with current clients to assess needs and develop improvement plans.
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
  • Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
  • Achieved targeted revenue growth by implementing effective sales strategies and tactics.
  • Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.
  • Delivered compelling sales presentations that clearly communicated value propositions tailored to client needs.
  • Managed needs of more than 120accounts at once using strong prioritization and multitasking abilities.

Digital Marketing Executive

Bedellit
09.2018 - 07.2024
  • Planned and executed web, SEO, database marketing and social media advertising campaigns.
  • Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
  • Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
  • Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
  • Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
  • Built strong relationships with industry partners through networking events, sponsorships, and collaborations.
  • Improved lead quality by developing targeted content for each stage of the buyer''s journey.

Director of Customer Support

VOV Sales
01.2016 - 09.2018
  • Reduced response times for customer inquiries by optimizing support team workflows and utilizing efficient ticketing systems.
  • Managed vendor relationships to secure optimal resources for enhancing customer experience with available tools and technologies.
  • Increased customer retention rates through proactive engagement, consistent follow-ups, and attentive issue resolution.
  • Spearheaded efforts to integrate new technology solutions into existing processes and systems for improved efficiency and effectiveness of support delivery services.
  • Fostered strong relationships with key stakeholders within the company, including product development, sales, and marketing teams, to enhance collaboration on initiatives that impact customer experience.
  • Empowered support staff through regular coaching sessions, career development opportunities, and performance evaluations that foster growth and personal success.
  • Orchestrated seamless transitions during mergers or acquisitions involving customer support operations, ensuring minimal disruption to service levels and client experiences.

Account Liaison

Asceracare Hospice
03.2013 - 01.2016
  • Serviced more than [Number] accounts in [Type] region.
  • Implemented effective retention strategies to minimize client attrition rates while fostering loyalty among existing customers.
  • Developed strategies for maintaining long-term, mutually beneficial partnerships with key clients.
  • Collaborated with team members to optimize all sales strategies and maximize team success.
  • Collaborated with cross-functional teams to resolve complex client issues promptly.
  • Coordinated account activities with sales representatives to maximize results and exceed performance targets.

Ecommerce Project Manager

National Marketing Recourses
05.2006 - 02.2013
  • Pioneered video/infomercial projects from inception to completion,
    encompassing market research and storyboarding as well budgeting
  • Conducted thorough market research, for clients to streamline website
    development for optimal SEO performance and complete with engaging
    copywriting and effective backlink building
  • Developed comprehensive project plans and timelines, ensuring timely delivery of e-commerce projects.
  • Developed training modules for implementation and client success.
  • Negotiated contracts with third-party vendors to secure cost-effective services and solutions for e-commerce projects.
  • Solved difficult problems creatively with innovative solutions, especially in inventory planning and distribution process.

Education

Digital Marketing Certifications - Marketing

Digital Marketing Institute
Dublin, GA
01-2022

Associate of Science - Business

Montgomery College
Rockville, MD
05-1991

Skills

~Team management~Ecommerce project management~Video/Infomercial production~Website Developtment~Storyboarding~Phone scripting~Team Player~Servant leadership style

Accomplishments

Setting board member for Wheels4WarriorsUSA.

Timeline

Business Development Consultant

Missouri Hospice and Palliative
07.2023 - Current

Digital Marketing Executive

Bedellit
09.2018 - 07.2024

Director of Customer Support

VOV Sales
01.2016 - 09.2018

Account Liaison

Asceracare Hospice
03.2013 - 01.2016

Ecommerce Project Manager

National Marketing Recourses
05.2006 - 02.2013

Digital Marketing Certifications - Marketing

Digital Marketing Institute

Associate of Science - Business

Montgomery College

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KELLEY MANESS