Kelley Marcum
Catlettsburg,Kentucky
Summary
Dynamic Licensed Nursing Home Administrator and a licensed Social Worker with proven expertise at Genesis Health Care in optimizing operations and enhancing patient care. Skilled in regulatory compliance and personnel management, I led a team of over 150 employees, achieving significant improvements in care quality and staff efficiency. Strong communicator and problem-solver dedicated to excellence in healthcare administration.
Overview
17
17
years of professional experience
Work History
Licensed Nursing Home Administrator
Genesis Health Care
10.2023 - Current
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Improved patient care by implementing effective care plans and coordinating interdisciplinary team meetings.
- Optimized staffing models for efficient personnel scheduling that balanced employee needs with facility requirements.
- Manage and Maintain financial monthly budgets.
- Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
- Provided guidance and leadership to over 150 employees in 120 bed facility while managing day-to-day administrative tasks.
Program Coordinator
West Virginia Department of Education, Special Ed.
02.2019 - 10.2023
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff, fostering a knowledgeable and cohesive team environment.
- Coordinated program activities, ensuring smooth operations and timely execution of Medicaid rates and policy changes.
- Improved participant engagement by developing interactive program materials.
- Resolved participant issues to maintain high levels of satisfaction between the school system and WVDE.
- Monitored program progress to ensure alignment with established goals.
- Developed reports on program performance for informed decision-making.
- Coordinated resource allocation to optimize program delivery.
Program Manager, Long Term Care Medicaid
West Virginia Bureau for Medical Services
05.2008 - 02.2019
- Developed policies for Long Term Care Facilities in WV related to Medicaid aligned with Federal rules and regulations.
- Updating and maintaining State policy and procedures.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports.
- Participated in vendor selection and management process for program initiatives.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
Education
Master of Science - Social Work
West Virginia University
Morgantown, WV04-2002
Skills
- Organizational leadership
- Operations management
- Quality improvement
- Personnel management
- Patient relations
- Healthcare administration
- Problem-solving
- Excellent communication
- Decision-making
Timeline
Licensed Nursing Home Administrator
Genesis Health Care
10.2023 - Current
Program Coordinator
West Virginia Department of Education, Special Ed.
02.2019 - 10.2023
Program Manager, Long Term Care Medicaid
West Virginia Bureau for Medical Services
05.2008 - 02.2019
Master of Science - Social Work
West Virginia University
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