Kelley Marginean
Hilliard,OH
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. successful in delivering quality service in a fast-paced environment.
Dynamic makeup artist with a proven track record at MAC Cosmetics, excelling in personalized consultations and client relationship building. Renowned for sanitation compliance and exceptional customer service, I enhance client satisfaction through tailored makeup applications and product education, fostering loyalty and repeat business. Highly reliable and a strong team player, I thrive in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Makeup Artist
Freelance
01.2012 - Current
- Designed customized makeup looks for diverse client needs and occasions.
- Utilized high-quality products to ensure long-lasting and flawless application.
- Collaborated with clients to understand preferences and provide personalized consultations.
- Stayed updated on industry trends and techniques to enhance service offerings.
- Mentored junior artists on best practices and effective makeup application methods.
- Developed strong client relationships, resulting in repeat business and referrals.
- Implemented efficient scheduling systems to optimize appointment management.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
Assistant Manager
Oscars of Dublin
01.2012 - 05.2016
- Coordinated daily operations, ensuring compliance with company policies and procedures.
- Trained new staff on operational workflows and customer service standards.
- Enhanced customer experience by resolving issues and addressing feedback promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Bartender
Oscars of Dublin
05.2010 - 05.2016
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on techniques, menu offerings, and customer service standards.
- Developed seasonal drink specials that increased customer engagement and satisfaction.
- Maintained a clean and organized bar area to comply with health regulations.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Monitored customer preferences to provide personalized recommendations and build loyalty.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Makeup Artist and Third Key Manager
MAC Cosmetics
05.2011 - 06.2014
- Delivered personalized makeup consultations to enhance client satisfaction and loyalty.
- Implemented sanitary procedures for a clean workplace
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Increased customer loyalty through exceptional service and tailored makeup applications.
Education
Certificate - Managing Esthetician
OHio State Schools of Cosmetology The Spa School
Columbus OH02-2002
High School Diploma -
Olentangy
Lewis Center, OH05-1999
Skills
- Customer service excellence
- Cocktail crafting
- Sanitation compliance
- Cash handling accuracy
- Client relationship building
- Makeup application techniques
- Product knowledge education
- Time management proficiency
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
Timeline
Makeup Artist
Freelance
01.2012 - Current
Assistant Manager
Oscars of Dublin
01.2012 - 05.2016
Makeup Artist and Third Key Manager
MAC Cosmetics
05.2011 - 06.2014
Bartender
Oscars of Dublin
05.2010 - 05.2016
Certificate - Managing Esthetician
OHio State Schools of Cosmetology The Spa School
High School Diploma -
Olentangy