Summary
Overview
Work History
Education
Skills
Timeline
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Kelley Marroquin

Sterling,VA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Driver

Amazon
Sterling, VA
11.2022 - Current
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.

Customer Service Representative

EcoShield Pest Control
Sterling, VA
06.2022 - 10.2023
  • Exceeded company productivity standards on consistent basis.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Companion Caregiver

Homewatch caregivers of loudoun
Sterling, VA
02.2021 - 10.2021
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Followed safe lifting and transferring techniques to transport residents.

Field Administrative Assistant

Down Under Construction Inc.
Sterling, VA
08.2018 - 06.2019
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Education

High School Diploma -

Herndon High School
Herndon, VA
06-2014

Skills

  • Problem-solving skills
  • Multi-tasking strength
  • Exceptional Customer Service
  • Excellent people skills
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Upbeat and Positive Personality

Timeline

Driver

Amazon
11.2022 - Current

Customer Service Representative

EcoShield Pest Control
06.2022 - 10.2023

Companion Caregiver

Homewatch caregivers of loudoun
02.2021 - 10.2021

Field Administrative Assistant

Down Under Construction Inc.
08.2018 - 06.2019

High School Diploma -

Herndon High School

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Kelley Marroquin