Kelley Martinez
El Paso,TX
Summary
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Sample Collector
El Paso Pain Center
11.2024 - Current
- Increased single-stick success by using efficient and painless techniques.
- Complied with departmental policies, protocols, and procedures.
- Drew quality blood samples from patients and prepared specimens for lab testing.
- Provided care to patients following established standards and practices.
Server/Hostess
Sunny’s Sushi
01.2021 - 01.2025
- Organized and prioritized work flow and daily assignments for maximum production.
- Utilized (POS) Point-of-Service computer system for automated order taking.
- Trained 6 servers to ensure quality service and increase sales to meet the company average.
Medical Receptionist
El Paso Wellness and Healthcare Center
01.2023 - 01.2024
- Conducted patient scheduling, registration, and data entry for a medical office, updated health records, and ensured compliance with HIPAA.
- Verified and managed insurances to alleviate paperwork errors.
- Handle 50+ inquiries per day, providing accurate information and resolving concerns to maintain high patient satisfaction.
Bartender/Hostess/Carside
Applebees
01.2020 - 01.2021
- Built loyal clientele of diverse backgrounds through friendly interactions and consistently scored over 90% satisfaction rating on customer service.
- Communicated clearly and positively with coworkers and management.
- Supervised production methods and techniques to ensure quality and safety standards.
- Tracked inventory to ensure the restaurant never ran out of alcohol, napkins, and other essential items.
Education
Certified Phlebotomy Technician - CPT
Pima Medical Institute
El Paso, TX12.2024
BA - Psychology
New Mexico State University
01.2022
Skills
- Microsoft Office proficient
- Excellent verbal and written communication
- EMR proficient
- Teamwork and collaboration skills
- Knowledge of medical terminology and basic anatomy
- Venipuncture
- Patient care
- Sample and specimen collection
- HIPAA compliance
LANGUAGES
English
American Sign Language
Timeline
Sample Collector
El Paso Pain Center
11.2024 - Current
Medical Receptionist
El Paso Wellness and Healthcare Center
01.2023 - 01.2024
Server/Hostess
Sunny’s Sushi
01.2021 - 01.2025
Bartender/Hostess/Carside
Applebees
01.2020 - 01.2021
BA - Psychology
New Mexico State University
Certified Phlebotomy Technician - CPT
Pima Medical Institute
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